Caskinette Ford

Salesman are great. But service lacks. When you buy a used vehicle you expect all the fluids to have been checked. At my first service at an outside service center transmission fluid was checked and was not even on the stick the following day or two I had my appointment at caskinettes for a recall and they refused to check it for me without having me pay for service to have them check it and add transmission fluid even though it was purchased from them a few months earlier and still under bumper to bumper warranty. . Service department stated they DO NOT ! Check all fluids when a used vehicle is sold. I am a 40 year mechanic and NYS motor vehicle inspector groups 1 and 2 and evidently service is not job 1 in there facility.

We leased a new vehicle. We were told it had power seats but you have to pump up by a handle to get it to go up or down. That is not a power seat. Also we were told if you use your phone for GPS it doesn't use data from your phone. Yes it does. Just before leaving we were told the vehicle had been used as a rental. It had almost 1000 miles on it. We would not be charged for those miles.

I could not get the sales rep (Dani) to respond to my inquiry. The truck I was interested in was likely sold by someone else. Too bad the rep is so short sighted and transactionally fixated- I will continue to shop elsewhere.