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Shepard Ford

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• Dealer Reviews

Ford New Car Dealership in Canandaigua, NY

Overall Rating

4.7/5

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Shepard Ford in Canandaigua, NY would like to be your first choice for a new car. With Ford models like the F-150, Ranger and Escape, you'll have plenty to choose from.

So use this page to find Shepard Ford’s address, reviews, directions and a map – as well as resources on rebates and incentives, trade-in values and more.

Shepard Ford Reviews

Overall Rating

4.7/5

60 out of 64 people recommended this dealer

Customer Service:

4.2/5

Buying Process:

5/5

Quality of Repair:

4.2/5

Overall Facilities:

4.2/5

Worst customer service ever

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Tim
in Canandaigua
May 25, 2019

After duscussing my needs for my repair and talking to service rep about the size of my family and my needs for a loaner vehicle due to repairs they adsured me they had a vehicle and when I arrived to drop off my vehicle (ford expedition) they took it upon themselves to give me a ford focus. When i called to ask why. They called me a liar (TAYLOR AND MARK) I said that they record there conversations i did tell them my needs and that my warranty covers the cost of the loaner so why would they take it upon themselves to give me a vehicle that I can't fity family in on a holiday weekend. Then the owner Tom got involved anf i quickly understood that the apples don't fall far from the tree

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Recent Service Visit(s)

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by David Krueger
in Naples, NY
May 16, 2018

Only concern I had was that it took several visits to address the issue with my truck. Otherwise, I have been thoroughly satisfied with all work preformed in the past.

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Service experience

Overall Rating:

4/5

Customer Service:

4/5

Buying Process:

N/A

Quality of Repair:

4/5

Overall Facilities:

4/5

Reviewed by David Wilcox
in Dundee, NY
April 09, 2018

Good, they changed the oil and performed a NY state inspection.

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Dealership Contact Information

Shepard Ford 20 Eastern Blvd
Canandaigua, NY 14424

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