9515 NY-13
Camden, NY 13316

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 4:30pm
Tue 7:30am – 4:30pm
Wed 7:30am – 4:30pm
Thu 7:30am – 4:30pm
Fri 7:30am – 4:30pm
Sat 8:00am – 12:00pm

Reviews of Fenton Ford

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

NOT HAPPY

Reviewed by Unhappy client from Camden nySeptember 30, 2021

Not happy when owner tells mistruths. Service mgr long winded and never called back to let us know when parts are in and new person talks to me like a xxxxxxx

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great place to deal with

Reviewed by Sandy from Rome, NYDecember 06, 2019

We purchased our vehicle several months ago. The sales experience was great. Joe and Andy were super to deal with. We recently needed to have an oil change and to replace a part. Again the service was great. Staff is very friendly and accommodating -they even delivered our vehicle to us. It's always easy to speak with anyone whenever the need arises. Wouldn't hesitate to refer a friend to them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Poor communication

Reviewed by "Someone who will never go to Fenton Ford again" from Rome, NYMarch 15, 2019

I had my 2010 F150 inspected and they repaired a "leaking" high pressure power steering hose, and fixed some connectors.hoses associated with a check engine light. I was told by one of the service managers (Mitchell) that they could not give me my NYS inspection until the car had been driven. They gave it back to me with a temporary inspection (a sheet of paper, nothing on windshield) and said I had to bring it back next week. He said it would only take a minute, they plug it into the computer, see that the computer had reset, and they would put the sticker on it. "Only take a "minute" was repeated a few times. I said I didn't want to do this as I didn't want to take time off from work to drive the 40 minutes each way from work. But there didn't seem to be any option so I said I would do that. Then I asked again to clarify the "any time" and Mitchell said it couldn't be between noon and 1:00 and had to be before 5:00. OK, now I'm taking more time off from work. So I drove it for a week and showed up at 4:10 yesterday. Mitchell left at 4:00, so I dealt with Cody. He said the tech who had done my inspection had left at 4:00 and they couldn't do it that day. I argued, told my story about "any time", but was told there was nothing they could do about it, and was told the only option was to make an appointment. I was going to talk to the owner, Andy, but of course he left at 4:00 also. I must be the only dumb xxx who has to work past 4:00. I went there about 7:55 this AM and they did take care of it (about 20 minutes). But I wasted 3 hours vacation time. I forgot to mention, the "inspection" cost totaled over $600 too.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

About Fenton Ford

I am Andy Fenton. In 1983 I started selling quality Ford products in central NY and never left. Over 25 years I have grown through the ranks from management to general manager and owner in Aug 2008. I purchased the dealership for two major reasons product and our staff. Presently Ford is shaking up the industry with products rated as good or BETTER than competing brands. I am very proud of Ford's commitment to quality safety environment and brand identity. Our staff are some of the greatest people I have ever worked with. All of our staff most over 20 years experience are dedicated to earning your business.

Very truly yours
Andy

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