Dave Smith Ford

This place is horrible my daughter bought her car in July of 2023 after purchasing the car, she was supposed to get a second key that never happened two weeks after buying the car she got a small dent on the passenger side door . They were supposed to fix that never happened. She has been pushed from one person to another on every inspection we’ve brought these concerns up it’s like a runaround game on who’s gonna do what now here it is two years later and nothing still done these people take zero pride in customer service and satisfaction She was told she has the ultimate protection program, but we don’t know through who this place is a joke absolutely no help whatsoever and then we bring it in for another inspection oil change tire rotation. I asked them to check the packing in the muffler because we noticed it was coming out and he calls me telling me they inspected the exhaust the whole outside and didn’t see anything wrong. the outside wasn’t the problem it’s coming from the inside he said I don’t remember you telling me that but I know I did why would I ask you to look at the outside???? so then when I tell him that when he calls back, he tells me oh I guess we’ll look at that then like I feel like we’re a bother. I can’t wait for this girl to get rid of this car. I’m so over this dealership I would never recommend anybody to go here.Ever Period!!!!!

Recently purchase a used F150 from Dave Smith Ford. Good experience from the start. I am happy with my decision.

I live in just outside Seattle Washington. My boyfriend has been looking for a Ford Raptor for 4 or 5 months now. Couldn't find the one he wanted anywhere out where we live. We found the perfect truck, but it was all the way in Buffalo NY. We sent an email to them and they were great. It was a lot of money, but we knew what to expect. They were great throughout the entire process. Very good communication. We signed all of the paperwork and Fedex it back. Nothing added at the last minute. Very transparent. Had the truck shipped to us and it is awesome! Everything we were looking for. thank you Dave Smith Ford team for making the entire process very easy. I would highly recommend them if you might not live in their city. We did the Carvana thing before and the car we bought was not what it was described. This was much better.