3305 Boston Road
Bronx, NY 10469

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Sales: 718-881-7900

Used Cars: 718-881-7900

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of City World Ford

Overall Rating:

3.7 (out of 5)

79% recommend this dealer

172 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I drove five hours each way to City World Ford in The

Reviewed by S from MAApril 23, 2025

I drove five hours each way to City World Ford in The Bronx, NY to buy a used car—only to find the battery badly corroded, the interior filthy, and reeking of smoke. They promised to replace the rusted battery and fully detail it by the next day, so I even gave them extra time and agreed to come back in three days at 3 PM, with repeated assurances it would be ready. I called multiple times before 3 PM to assure that the car would be ready as it’s a very long drive for me to get to the dealership. When I returned after that five-hour drive, they said it was “almost ready.” Since I wasn’t financing, I needed a certified check, so I prepared one—but Juan Morla, the finance director, deliberately stalled by texting on his phone and was extremely rude and dismissive, apparently trying to run out the clock before the bank closed. He was one of the most disrespectful and manipulative individuals I have ever worked with and i’ve purchased several cars previously. I managed to get the check at the last minute and raced back, only to learn they still hadn’t replaced the battery, cleaned the interior, or removed the smoke odor. They blamed being “backed up,” despite telling me minutes earlier the car was almost ready. On top of that, they had said it would be ready in a day and I gave them 3 days and they still couldn’t do a basic battery replacement and detail. I hadn’t actually paid yet—I only had the check—so I backed out of the deal. They refused to deliver the car despite all the inconveniences, and I refuse to pay for a vehicle that still has a rusted battery and a filthy, smoke-stained interior. City World Ford is disorganized, dishonest, and downright rude. Avoid at all costs.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience, and I truly apologize for the frustration and inconvenience you’ve faced. It’s clear that we did not meet your expectations, and I’m deeply sorry for the lack of communication and the poor treatment you received. At City World Ford, we pride ourselves on customer service, and I regret that we didn’t deliver on our promises or provide the level of professionalism you deserve. I’d like to personally look into this matter to understand where we went wrong and make things right. Please reach out to me directly at anthonys@cityworldauto.com, and I will do my best to address your concerns. – Anthony Santi, General Manager

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Maximum rating = 5

5.0 (out of 5)

Great service and very accommodating.

Reviewed by Nick from New Hyde Park New YorkMarch 22, 2025

Great service and very accommodating. Arron really helped us out and got us the vehicle we were looking for

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you, Nick! We’re so glad to hear that Arron provided great service and helped you find the vehicle you were looking for. We appreciate your feedback and look forward to serving you again at City World Ford!

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Maximum rating = 5

5.0 (out of 5)

Helpful.

Reviewed by UNKNOWN from Madison njFebruary 19, 2025

Helpful. Not sure why you need a fifteen word minimum. This should get me over the limit.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for your positive feedback! We're glad we could be helpful. If you need anything else, don't hesitate to reach out. We look forward to assisting you again!

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Maximum rating = 5

About City World Ford

Welcome to CITY WORLD FORD the fastest growing Ford dealership in New York City. We have a great selection of new Fords luxury vehicles and pre-owned cars and trucks to fit every need and budget. Our sales team is eager to earn your business...with only the finest cars and financing options for GOOD BAD OR NO CREDIT customers. We will help you get a great car.

Call us to schedule your next test drive!

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