City World Ford

I drove five hours each way to City World Ford in The Bronx, NY to buy a used car—only to find the battery badly corroded, the interior filthy, and reeking of smoke. They promised to replace the rusted battery and fully detail it by the next day, so I even gave them extra time and agreed to come back in three days at 3 PM, with repeated assurances it would be ready. I called multiple times before 3 PM to assure that the car would be ready as it’s a very long drive for me to get to the dealership. When I returned after that five-hour drive, they said it was “almost ready.” Since I wasn’t financing, I needed a certified check, so I prepared one—but Juan Morla, the finance director, deliberately stalled by texting on his phone and was extremely rude and dismissive, apparently trying to run out the clock before the bank closed. He was one of the most disrespectful and manipulative individuals I have ever worked with and i’ve purchased several cars previously. I managed to get the check at the last minute and raced back, only to learn they still hadn’t replaced the battery, cleaned the interior, or removed the smoke odor. They blamed being “backed up,” despite telling me minutes earlier the car was almost ready. On top of that, they had said it would be ready in a day and I gave them 3 days and they still couldn’t do a basic battery replacement and detail. I hadn’t actually paid yet—I only had the check—so I backed out of the deal. They refused to deliver the car despite all the inconveniences, and I refuse to pay for a vehicle that still has a rusted battery and a filthy, smoke-stained interior. City World Ford is disorganized, dishonest, and downright rude. Avoid at all costs.

Great service and very accommodating. Arron really helped us out and got us the vehicle we were looking for

Helpful. Not sure why you need a fifteen word minimum. This should get me over the limit.