305 Grant Ave
Auburn, NY 13021

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Sales: 877-861-7841

Used Cars: 877-861-2389

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Bidleman Ford

Overall Rating:

3.4 (out of 5)

97% recommend this dealer

481 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Not very impressed with the cleanliness of the new

Reviewed by R from RochesterMay 03, 2024

Not very impressed with the cleanliness of the new vehicle I looked at. My salesperson knew very little about the vehicle - I had to explain the features.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Had an appointment with them.

Reviewed by Rose ValleyDecember 19, 2023

Had an appointment with them. Salesmen didn't care. Complete waste of time and energy even trying to do business with them. I would never consider buying from this dealership as the current management seems even worse than the prior owners we dealt with a few years back.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This is not a good review, Perhaps the worst place i've

Reviewed by wowtoysJune 25, 2023

This is not a good review, Perhaps the worst place i've ever purchased a car from, Sales associates do not return call's Ray/Noah left several message never returned calls, I drove 3 1/2 hours to see this car since no one returned my call, original sales person Ray had left, then Noah got involved. We agreed to numbers and they said they would detail the car address a couple of minor issues and deliver the car the next day to me. I from this point on things got worse. The driver smoked in the car on the way down, It took 14 hours for the car to be delivered, when the car arrived it smelled horrible, I asked the driver if he smoked in the car, he said no. The issues that I requested to be addressed were ignored, the car was not cleaned or detailed, not even a car wash, they basically removed the stickers off the windows and took the endless drive, Sales person Noah stopped taking my calls, its been over 2 weeks and I have not even received a follow up call. It was late around 10 pm It was hard to see the car clear but i noticed the tow hitch cover was missing and the car was filthy, I was upset, the driver put Matt (a vested partner)on the phone, and he basically stated that he would order the part and address the Detail for the car, still waiting for the call over 2 weeks later. I drove 3 1/2 distance because honestly they had the car I was looking for and a price I was willing to pay and they did give me top dollar for my trade. Was it worth it, the short answer is NO! I spent my hard earned money at this store, I just wanted to be respected and received what was promised, and that just never happened, and I won't hold my breath. Consider going elsewhere and avoid this place, it is by far one of the worst places I have ever purchased a car at and would not recommend it to anyone. Eddie Cordero

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bidleman Ford

Bidleman Ford is bringing the area's sharpest and most aggressively priced selection of New and Used vehicles from King Ranch to Shelby GT500 and everything in-between to Auburn! Our goal will be to extend that same small-town top-notch customer service that we are known for at our Orleans County dealerships to YOU!

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