Pioneer Ford in Arcade including address, phone, dealer reviews, directions, a map, inventory and more

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566 W Main St
Arcade, NY 14009

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:30pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat Closed

Reviews of Pioneer Ford

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

101 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Need help better call ford or maybe buy chevy

Reviewed by Terry g from Springville nyOctober 30, 2020

Would never spend another dollar there. Service department told me to call ford for my problem. I thought when you buy a new truck there they took care of the problem.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Terry, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Pioneer Ford, Inc... We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (585) 492-4500 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

First new vehicle in 11 years.

Reviewed by Stanley Gunsolus from Arcade, NYSeptember 29, 2017

Easy process. No high pressure. Got a great deal. They answered all questions about buying or leasing.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

4.8 (out of 5)

Service at Pioneer Ford - always Exceptional!

Reviewed by Bradi Hopkins from Arcade, NYAugust 29, 2017

Once again the entire Service Department at Pioneer Ford - Arcade, NY provided excellent customer service! Thank you Mike, Greg and the entire Service Department!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Bradi, we will pass your thanks along to the team! Please let us know if you ever need anymore help! Take care!

Overall Facilities 4

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Pioneer Ford

Pioneer Ford has developed a unique reputation for providing car shoppers with outstanding value honest sales and service and a diverse inventory. In addition to our range of reliable value-packed Ford cars and trucks our dealer services and personal attention has helped turn countless visitors into lifelong Pioneer Ford customers. We take pride in our knowledgeable and honest sales service and finance teams that provide all of our customers with a level of attention and dedication that few dealers can imitate. We're confident that the buyers will find everything they're looking for right here.

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