223 S 2nd St
Raton, NM 87740

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Phil Long Ford of Raton

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awesome customer service

Reviewed by Christine from Raton NM August 10, 2022

I had a great shopping experience with Hector Verdin. He made sure to go over the whole truck with me and answered questions I had even after I left. Very professional and genuine. I highly recommend Hector and Phil Long Ford of Raton. We already got a thank you card from Hector and it’s been less than a week that I bought the truck! He is very focused on giving the best buying experience for everyone included.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Oil change and parts purchase

Reviewed by Michelle Lewis from Raton,NMJune 03, 2022

Cassie knows her job and does it well!! She is always friendly, helpful, and takes time to explain things to you. She is an asset to Phil Long Raton for sure!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We appreciate your positive review about your recent experience with us!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Customer Service

Reviewed by James Kelley from Raton, NMMay 20, 2022

The customer service was great. My vehicle was turned quickly.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Phil Long Ford of Raton

We had been shopping for a new Explorer in Albuquerque but had to go to Denver for my husband to get some special medical treatment. We took the Escape with 200k miles and the transmission crashed right before we got to Raton NM. We limped off I-25 onto the exit at Raton and my husband remembered there was a Ford Dealership there. We called Phil Long Ford and they came right out to pick us up and tow the Escape into the shop. Cliff Santistevan knew we had to get right back on the road to get to Denver and showed us their Explorers. He couldn?t have been nicer or more accommodating. He and Mr. Gutierrez and Mr. Vigil got us through the buying and financing process in record time with an excellent deal on a beautiful vehicle. If we had to break down on the trip I?m grateful it happened here.

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