412 East Motel Drive
Lordsburg, NM 88045

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Sales: 505-542-3551

Reviews of Smith Ford, Inc.

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

NO WARRANTY WORK DONE HERE.

Reviewed by Mark Boyle from Silver city, nmAugust 19, 2022

I brought my Ford F150 Lariat to Smith Ford to electrical failure. They have had the vehicle about 90 days now. Service manager unable to determine how to repair. They are less than honest, Ford Headquarters calls them and gives misleading information.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Check Engine Light - 2010 Honda EXL-V6

Reviewed by Honda Owner at Ford Dealer from Blythe, CAMay 29, 2020

On a Saturday monring, the check engine light came on and it began running rough about 30 miles east of Lordsburg. Gas station attendant sent me to Smith Ford. They took my Honda in and diagnosed the problem. Spark plug #6 ceramic insulator was broken. Took a while to track down spark plugs for the Honda and when installed, was on my way, same day. Thank you very much. Lifesaver.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Best of help when stranded

Reviewed by Stranded in NM from Houston, TXSeptember 14, 2019

My car was having issues with its alternator during my cross country drive. A local mechanic flaked on providing me the help I needed to repair my car. I went to the local Ford dealership (Smith Ford), desperate for help, and they provided all the help I needed, even though my vehicle is not a Ford product. They did a fantastic job in a timely manner and got me back on the road. The staff was friendly and willing to help me with any other needs I had while I waited for the repair work to be completed.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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