Rich Ford Sales

These people are experts at apologizing, but this does nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer base. This is what they accomplished with me today. Today was my third fiasco with the Rich Ford Service department. I arrived ten minutes early for my appointment only to be told they could get me in at Three Thirty p.m. When I showed them the appointment that was made, they said I am sorry, you do not have an appointment because you are not listed on the board, as they pointed to the board. When I showed them the text messages they sent me reminding me of today's appointment, that did not seem to matter either. A supervisor walked in and told the service desk to get me to the front of the line, which ended up being a three-hour and twenty-minute Oil Change marathon. These people act as if taking your money to provide lousy service is actually doing you a favor. If you have a Ford, steer clear of this pole. There are too many other places to go that provide good service and actually care about their customers.

I flew in from California because Sabrina got me a way better deal on my Raptor than I could find locally. Actually the best car buying experience I’ve ever had. Highly recommend.

Read this before you buy from Rich Ford! !!! They are LIARS and CROOKS! I have purchased 3 trucks in 7 years from Rich Ford. And in November of 2022 I needed a 1 ton truck . I looked everywhere here in Albuquerque both Ram and Ford. I found a 2021 F350 Powerstroke at Rich Ford and traded in my 2019 Ram 2500. Part of the deal was for me to keep my New Cooper tires I purchased for the Ram in October. After the deal was done and they got my $10,000 down I came in a few days later to bring in the Ram and get my Cooper tires and bring home my new/used F350. They backed out of the tire swap and wanted $2,000 for new tires from their store! The GM their, I believe his name is Reese, was horrible!! Probably not worth mentioning but when he got within 3 feet of me there was a very bad odor coming from his body! One would think they would like to keep a loyal customer, but this was not the case! I left there feeling sick to my stomach and to make matters worse when I got the truck home I noticed a very well hidden crack on the very lower bottom on the front windshield! I called my salesperson there and sent him some pics. Their GM said too bad since I already drove it off the lot! I will NEVER BUY FROM THEM AGAIN, or as long as the current GM is part of their team! Lou