8601 Lomas Ne
Albuquerque, NM 87112
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Albuquerque, NM that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Watch out for Sabrina F.
Watch out for Sabrina F. She sent an abusive message after I didn’t buy a car from her.
Maximum rating = 5
These people are experts at apologizing, but this does
These people are experts at apologizing, but this does nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer base. This is what they accomplished with me today. Today was my third fiasco with the Rich Ford Service department. I arrived ten minutes early for my appointment only to be told they could get me in at Three Thirty p.m. When I showed them the appointment that was made, they said I am sorry, you do not have an appointment because you are not listed on the board, as they pointed to the board. When I showed them the text messages they sent me reminding me of today's appointment, that did not seem to matter either. A supervisor walked in and told the service desk to get me to the front of the line, which ended up being a three-hour and twenty-minute Oil Change marathon. These people act as if taking your money to provide lousy service is actually doing you a favor. If you have a Ford, steer clear of this pole. There are too many other places to go that provide good service and actually care about their customers.
Dealer Response
Hello, Please know your feedback is important to us here at Rich Ford. We would appreciate the chance to speak with you about the level of customer service and communication you received from our Service Team regarding your appointment time and the wait time for the oil change performed on your vehicle. Could you please reach out to us at your earliest convenience? Thank you, Customer Service Team Rich Ford (800) 950-6529
Maximum rating = 5
Great buying experience
I flew in from California because Sabrina got me a way better deal on my Raptor than I could find locally. Actually the best car buying experience I’ve ever had. Highly recommend.
Dealer Response
Congratulations on you Ford F-150 Raptor, Ray! We are delighted to read that our Sales Team was able to get you a great deal, and provided the best buying experience on your visit. Thank you very much for taking the time to leave us this amazing five-star review. Your business is valued, and please don’t hesitate to reach out to us for any assistance at Rich Ford.
Maximum rating = 5
Here at Rich Ford we've made it our mission to make sure every one of our customers receives the care and assistance they deserve when looking to buy a new vehicle. We want to help you find the perfect vehicle for the perfect price and we understand that it's hard to settle for anything else when you've found exactly what you want. From sales and financing to maintenance and parts you can turn to our team of professionals to provide you with the dedicated care you need!
Find out what your used car is worth with our appraisal tool.