1101 Montano NE
Albuquerque, NM 87107

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Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Power Ford

Overall Rating:

4.2 (out of 5)

98% recommend this dealer

1170 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst service experience ever...

Reviewed by Mike from Albuquerque, NMNovember 18, 2023

Can't believe I have gotten to the point I have to write this, but people need to know how bad it can really get and what they have a good chance of experiencing should they choose to have their vehicle serviced at Power Ford on Montano. I know firsthand, having dealt with a vehicle in for almost 5 months total trying to get it repaired. Understand that this has never been a parts availability issue, but the result of a complete lack of customer service. Heard every excuse in the book on why things weren't getting done... service advisors, managers.... doesn't matter - they all have the same rehearsed message on how sorry they are served with a smile. Finally just picked up the vehicle after getting nowhere, and they tried to send me out in an unsafe vehicle as a final parting shot- no brakes -- literally pedal on the floor. Released to me by the service manager who drove it out to me... again with a smile. Who does this?? I can go on and on, but here is what you should expect: *Your service advisor will likely contact you infrequently... or maybe not at all. You will be doing all the footwork, and leaving numerous messages and texts that are never returned. Be prepared to show up in the service department to talk with someone if you want an answer. Don't expect one but understand that this level of effort will be required up front. *You will likely know more about how an automobile actually works or how to fix an issue than your service advisor, the service manager, or far too often the tech that works on your vehicle. NO JOKE. *Although personally assigned to you at vehicle drop off, your service advisor will never know a status on your vehicle and will need to check.... every time. No exceptions. *If you have warranty work you are not a priority. Techs must get paid less to work on warranty, because you go to the bottom of the list immediately. No matter what they claim, actions will prove this as fact. You will eventually catch on, but no need to waste time wondering. This is an ineffective service department in every possible way, so get ready ahead of time for the disappointment. *You won't get a loaner vehicle unless you are extremely lucky and there at just the right time when one of the very few available is returned. Expect to be inconvenienced to bring it back, and likely swap it out many times while your vehicle remains in the service department as these are brand new vehicles pulled off the lot that can only have 500 miles or so put on them or they can't be sold as new. There will be times you will need to arrange your own transportation while your vehicle is being serviced..... and no, you won't get a rental vehicle. They would have to pay for those, and obviously you are not worth it. *Customer service is not a thing. You will quickly figure out that all the friendly and smiling employees are robotic, and completely process driven. Thinking or doing anything outside of the narrow scope of their individual job duties - no matter how sensible - won't be attempted to make you happy... don't even ask. *You will never increase in priority in the service department - no matter how long your car is there. It's just another vehicle (maybe your only one), but rest assured that one else but you cares at all. Almost every employee is prepped and ready to tell you over and over again how many hundreds of vehicles they have to service and the woes of a service department. You will see many vehicles out in the service department. Yours is likely not one of them. You will just have to wait.... and wait some more. I am also quite certain that this review will be followed up on by someone who wants me to call and discuss just like all the others that aren't 5 stars. Sorry, but Power Ford earned every bit of this review many times over. This review is here for a reason. I suggest they study it and improve if the goal is satisfied customers and a better rating.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello – I hate to hear you had a less-than-good experience with Power Ford. I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I want to connect you with one of our Service Managers, Brendon Orth. His direct line is 505-449-1229. Thank you for being a customer.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Service completion

Reviewed by Carlos salazar from NEW MEXICONovember 02, 2023

Christopher was very helpful and respectful. Was given all the information on the service done on my vehicle. Looking forward for next visit. Thank you!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

This is music to our ears, Carlos!🎶 Thanks for sharing your experience and leaving a review. We ❤️ being your Ford dealer and appreciate you choosing us. If we can do anything for you, let us know. #MyFordDealer –Matt

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Courteous and expeditious Service Dept at Power Fo

Reviewed by Nic G from Albuquerque, NMSeptember 27, 2023

I brought my Ford Transit for repair. I was able to get an appointment very easily. The check-in process was a breeze. Jacob Ortega was my service advisor and he kept me informed every step of the way. He is friendly, courteous and very knowledgeable. I highly recommend getting service at Power Ford and asking for Jacob

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you, Nic! We appreciate your recommendation and are delighted to hear about your positive experience with Jacob as your service advisor. Our goal is to make the repair process as smooth and informative as possible for our customers. We look forward to assisting you with any future service needs, and please don't hesitate to reach out if you have any questions or concerns. –Matt

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Power Ford

Connecting people to the things places and people they love is not only our passion; it's in our DNA.

Whether you're looking to purchase or service a vehicle we're committed to providing you with a Better Deal. Better Experience. Simply give us a call at 505-225-7288. We'd love the opportunity to be your Ford dealer! #MyFordDealer.

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