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Smith Motor Company

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• Dealer Reviews

Ford New Car Dealership in Washington, NJ

Overall Rating

2.6/5

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Smith Motor Company is a family-owned Ford dealership that has served Lehigh, Warren, Hunterdon, the New York metropolitan area, the Tri-State area, and beyond since 1925.

Smith Motor Company's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.

Smith Motor Company Reviews

Overall Rating

2.6/5

7 out of 19 people recommended this dealer

Customer Service:

1.6/5

Buying Process:

1.4/5

Quality of Repair:

2.3/5

Overall Facilities:

3.7/5

Great Service from Smith Motors

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by AMWard
in Washington, NJ
July 13, 2019

My car is used and getting to be a certain age; so, it often needs minor repairs and services. I always go to Smith Motor Company, and all their techs do a diligent job with great customer service. Tom Donaldson does great work in rapid time!

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Met with the store manager.

Overall Rating:

1/5

Customer Service:

2/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

5/5

Reviewed by Ecsuper
in Hackettstown, NJ
June 11, 2019

Mr. Smith promised to reimburse me for what I paid for the defective part it’s been over a week. I still haven’t received it. From all the reviews I read I think this company needs an overhaul of its customer service management. One thing for sure, there are no women and no diversity...

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Honest and straight forward!

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Gaspar Orlando
in Hackettstown nj
March 04, 2015

Went to several other dealers and was lied too and basically abused with false claims.Smith Motors and the staff was straight forward and honest and had by far the best prices. Lou and the sales staff went out of their way to help me complete the sale

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Dealership Contact Information

Smith Motor Company 359 NJ-31
Washington, NJ 07882

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