Ford
New Car Dealership in Washington, NJ
Overall Rating
2.9/5
Read dealer reviews
Smith Motor Company is a family-owned Ford dealership that has served Lehigh, Warren, Hunterdon, the New York metropolitan area, the Tri-State area, and beyond since 1925.
Our certified mechanics know how to keep your new Ford fine tuned and safe. So if you are in Washington or the surrounding area, check out Smith Motor Company!
Smith Motor Company Reviews
Overall Rating
2.9/5
6 out of 13 people recommended this dealer
Overall Facilities:
4.1/5
Showing 1 - 3 of 15 Reviews
Kevin
Reviewed by Kevin Andreychak
in NJ
September 27, 2018
This place has terrible customer service. I tried working with the sales rep Tyler and he said will get me pricing for the car I was looking at. It has been over a month and never heard back from him. I tried reaching out again to the dealership again and got and email saying Ryan would reach out to me. all I got was a call from someone saying they are from smith motor and wanted to run a credit application for me. They asked what car I was interested in and can I run your credit. I have never seen a dealership with such bad follow and lack of care to wanting to sell a car. It’s almost like they are not trying to sell cars.
Bait and Switch
Reviewed by Amanda
in Washington, NJ
May 30, 2018
Unfortunately, buyer beware of this company's shady bait and switch practices. I was extremely disappointed in the behavior of this dealership. I had been on the market for a used vehicle, with a budget of 7k clearly communicated to our sales rep. My step dad went and visited the dealership a few days before me. He had chosen two for me to look at. We went to the dealership two days later on a Thursday and worked with the same salesperson. I drove both cars around the parking lot, one listed at 5k and one listed at 7k. We let them know that we would be back on Saturday to make our official decision. On Saturday, I arrived excited knowing that I was purchasing a vehicle that day. We took the car out on the highway for a good 20 minutes. My step dad had already let the salesman know that we intended to buy one of the two cars before we arrived on Saturday. We return to the dealership, let the salesman know that we are interested in the vehicle listed at 7k and if he could go get the warranty information for us. We are waiting for at least 15-20 minutes for him to come back with the warranty. When he finally does, he comes out with his boss. The boss says that he will not sell the vehicle to us at the list price, in fact he would like to raise the price almost 2 grand. He said that work had been done on the car and he "can't be losing money" and someone was supposed to change the price on the car and the website but "forgot." He even said he would be "willing to negotiate" the car to 8.2k (mind you it was listed at 7k, never heard of negotiating above the list price). Not even an apology, just poor business. Simply refusing to honor the list price. Instead, the customer has been blamed for the shortcomings of his employees. After looking at and expressing clear interest in this car for almost a week, this was a clear bait and switch. What I find comical as well, the car is still listed on their website for the original 7k five days after this incident, which says to me that this shady practice will occur again. We were completely disrespected as customers, but also to list a vehicle at one price and then when we are ready to sign a check, raising the price two grand is illegal. I would absolutely not recommend looking here for any used vehicles, especially if you have a clear budget in mind and do not want to be taken advantage of or manipulated. Terrible business unfortunately, I recommend going to other car dealerships in the area. Our salesman was fabulous, however, I would love to see him work somewhere that does not behave this way.
Probably the worst Ford dealership in the area.
Reviewed by F250guy
in Asbury
May 07, 2018
Walked in looking to Buy. Young sales guy was friendly and seemed sincere. Drove a truck, then started talking numbers. The sales manager is either dumb or thinks everyone else is. He tried telling me I shouldn’t register my truck “farmer” and then instead of giving me a price he just said let me know what you get offered somewhere else and I’ll see what I can do. They offered $7000 less for my trade in then I got at another local dealership. Needless to say I went to the other dealership.
Then..... it came time for service. Shame on me for going back to smith for my first service because it’s close. I made a Monday morning appoint for an oil change 2 1/2 hours + later it was done. Told them I was waiting. I understand that it’s the only Ford dealership in warren county but I still don’t know how they stay in business. Extremely disappointed because I had hoped for better
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