55 NJ-17
Rutherford, NJ 07070

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Reviews of Quality Auto Mall

Overall Rating:

4.3 (out of 5)

97% recommend this dealer

388 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

New car

Reviewed by Jayson Lima from Ringwood, njFebruary 10, 2024

Ive purchased multiple vehicles here over last 15 yrs and everyone on the team has always been great

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Jayson Lima, thank you so much for your positive comments about Quality Auto Mall! Safe travels!

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Maximum rating = 5

5.0 (out of 5)

TOP TIER EXPERIENCE

Reviewed by Elizabeth Medina from RUTHERFORD, NJJanuary 14, 2024

Go to DANNY!!! I want to express my gratitude and let you know that I am extremely happy with the service I received at the car dealership. The whole process of getting a new lease was smooth and efficient. The staff is friendly, knowledgeable, and went above and beyond to answer all our questions and address any concerns we had. I truly appreciate their professionalism and dedication to ensuring a positive experience. Thank you for making the process of getting a new lease enjoyable and hassle-free! Btw this is our 5th lease at QAM!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Elizabeth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Quality Auto Mall, we value our customers and we look forward to seeing you on your next visit. Take care!

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Maximum rating = 5

1.0 (out of 5)

Stay away

Reviewed by Hani from New Jersey August 29, 2023

Stay away from this dealer for a service, waste of time, waste of money, bad attitude, I have a linclon aviator had been going there for almost year and half one time I went there for service cause of humming noise they told me I Have two bad flex Pipe and service advisor told me it's covered under warranty after 2 hours of waiting to get my car back and technician came back to me stating he put the wrong mileages which is passed my warranty limit and i have to pay out from my pocket no matter what. I told him to put my old one back and let me out from here . He went and came back after one hour giving me my car back . Second time i went back from them cause i have a whinny noise from my hub or tires the advisor told me i have to pay $200 for diagnostic and my vehicle under warranty i asked him to speak to his manger he took me in manger office which his manger have bad attitude and he told me no the diagnostic is $250 not even $200 they were trying to rip me off since the last job they did for flex pipe trying to make any money. By the way the service advisor couple of times i saw him smoking weed when he is in duty even when he driving customer cars even in my car every time i took it from them smells skunk Until i find out the service advisor smoking weed. Both technician and service advisor I usually take care of them and give them tips to avoid his attitude. STAY AWAY FROM THIS DEALER ZERO SERVICE ZERO ATTITUDE

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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