170 Ridgedale Avenue
Morristown, NJ 07960

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Used Cars: 908-741-4911

Reviews of NIELSEN FORD OF MORRISTOWN

Overall Rating:

3.2 (out of 5)

82% recommend this dealer

76 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very good and professional service, Drop off service is

Reviewed by netico1965March 26, 2024

Very good and professional service, Drop off service is always available, Steve the service manager is very professional and friendly super recommend. Thank you all

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The absolute worst dealership I've ever visited.

Reviewed by CarsSeptember 25, 2023

The absolute worst dealership I've ever visited. Steve, the Used Car Manager, is the rudest, most condescending individual I've met. I have no idea how he keeps his job. Read all of the reviews and take our word for it. Go elsewhere!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi there, First and foremost, we are disheartened to see your one star review of our dealership. In an effort to properly address and rectify the issue, can you please send your full name, phone number and email address associated with the encounter to Colin Carrasquillo, our digital marketing manager, via email at ccarrasquillo@nielsendodge.com? This will help us find your customer profile and properly address the issue at hand. Once again we apologize for the poor experience. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I dropped my ford off on August 3 at the service

Reviewed by chrisjonas32September 11, 2023

I dropped my ford off on August 3 at the service department to be diagnosed for an issue. I was called by my service advisor Connor Kearns later that day saying that the motor mounts needed to be replaced. Connor informed me that the car should be ready by the end of the next week. I called on August 12th to find out the status of my vehicle and, this is when the game of getting sent to voicemail started. I've been struggling to talk to anyone at Nielson Ford in Morristown. Everytime I ask to be transferred to my service advisor or service manager I get sent to voicemail and, nobody calls me back. I set an appointment up with Connor at some point between August 12th- August 19 to pick up a courtesy vehicle. I was told to come to the dealership on August 22nd at 11AM to speak with the person. When I arrived Connor informed me that somehow he did not know the gentalman who handles the courtesy vehicles was going on vacation. So we had to wait around for about 2 hours before someone from another location could come to help us.How do you not know if you set up the appointment. On the morning of August 23, I received a Call from Connor advising me that the part needed to complete the repair on my vehicle and should be done by August 26th. It's been 2 weeks since I've been able to speak to a person at the dealership. Its unfortunate that I've had to have my father ask friends of his who work at other Nielson dealerships to figure out the status of my car. As of today the Service manager informed us that the parts weren't even there and no approximate ship/ manufacture date. This dealership lack in communication and competence and if their sales department is anything like the service department I would advise to purchase your Ford from another dealer. And, if you want to have some sense of peace that your vehicle is properly getting taken care of, don't use Nielson Ford of Morristown's service department

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We apologize for the poor experience and any inconvenience we may have caused you. We will address this occurrence with out management team and make changes at the dealership to provide a better customer experience in our mission for 100% customer satisfaction.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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