Holman Ford Lincoln - Maple Shade

Not enough communication as to delay. Mechanic video stated car would.be ready sooner than returned

I took my car in for an intermittent power steering issue. I was told it would be $199+tax for a diagnosis. Of course, the issue wasn't happening when they checked it. So they tried reprogramming it and got a generic communication code. They recommended replacing the power steering rack and alignment for over $2500. I asked if they checked the wiring, connections, and grounds (all known issues) and they said they did all of that. Since I had just dropped the car off less than an hour and a half earlier, I was a little suspect that they did not. I decide to just pick the car up and when they gave me the bill, it was $10 more than what I had signed for and agreed to. They said that was a standard disposal fee. I told them they should have told me about that up front. I'm generously giving them one star because they did remove that fee. But otherwise, I feel that they didn't fully diagnose the problem but just read the code and went for the most expensive part. I had a similar experience a few years back at a different local Ford dealer, so I expect that this might be a corporate issue. Sadly, most people who don't have the knowledge or do the research will just blindly pay up.

Holdman Maple Shade is by far the best dealership that we have ever dealt with. They fantastic and are wonderful to our Military!