55 Franklin Turnpike
Mahwah, NJ 07430

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:30am – 12:00pm

Reviews of Mahwah Ford

Overall Rating:

3.5 (out of 5)

91% recommend this dealer

194 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Finance manger sucked!

Reviewed by William from New York, NYMarch 16, 2024

The sales consultant was great, very knowledgeable, friendly but the finance manger was not. Finance manger rushed us. I asked him what the monthly was but he would tell us until all the other paperwork was signed.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi William, thank you for sharing this recent experience with us. We would like the chance to talk to you further so please do call us at (201) 529-3200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Shawn

Reviewed by Shawn Doran from Mahwah, NJFebruary 16, 2024

Gave my sales Rep what I was looking for and what I wanted to spend and he got me in a new Explorer

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Shawn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service N/A

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Maximum rating = 5

1.0 (out of 5)

Worst customer service ever/car not fixed

Reviewed by Alice Hauptman from Mahwah, NJMarch 23, 2023

Nasty customer service. Problem wasn’t fixed. When we returned, was told we wouldn’t get a loaner because of a previous poor (deserved) review . No effort to make things right.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Alice, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mahwah Ford Sales & Service, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (201) 529-3200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Mahwah Ford

Mahwah Ford was established in 1962 by Herbert Oberle and has been family owned and operated ever since. Our goal is to make your car buying experience an easy one. We also have over 40 free service loaner cars available to our customers and your first oil change is free with 50% off thereafter at our Quick Lube Oil Change Center located directly next door to our dealership.

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