Ciocca Ford of Flemington

The worse dealer I have ever dealt with, their so call costumer service is anything but that, they never pickup the phone, there is no follow up courtesy calls. In my case i call the dealer 12 times in one day with no answer. I even spoke to the general manager at one point, same treatment no difference. The only good thing they have going is that they will pickup your vehicle from you house if need to, but other then that not worth the time and the headache.

I recently traded a car I purchased at this dealer I contacted them to cancel my extended warranty. They never returned any phone calls. When I finally reached Mr Lawson he asked for and received immediately the documentation he requested Two and a half weeks went by and I sent a follow up email asking for a status no response again. Contacted corporate ford and explained the situation 2 months later. They contacted the dealerships and got them to respond. The dealer claims I’ll get a refund check in two weeks which is 2 1/2 months after I provided all documents. If corporate ford had not contacted them I would never have even been contacted. They are a dishonest dealership and no one should to business there. Buyer beware!! You cannot trust ciocca

Absolutely the Worst Customer Service I’ve Ever Experienced – Stay Far Away I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one of the hottest weeks of the year. The truck is less than a year old, has only 11,000 miles, and is a $75,000+ business vehicle I rely on daily. I understood they were busy and waited over a week for my appointment on Friday, July 25th. When I dropped it off, I was told it would only take 4–5 hours to fix. I planned my day and my business operations around that. But four hours passed. Five hours. No updates. Finally, right before closing, I get a call saying the blower motor (yes, in a nearly brand-new truck) is broken and needs to be replaced. I get it — parts fail. But that’s where the excuses stopped making sense and the poor service really began: • I was told the part would arrive Tuesday, July 29th. • I received no updates whatsoever on Tuesday — nothing to confirm whether the part had arrived, whether the work had begun, or whether there was another delay. • I called repeatedly, left messages, and no one in service picked up or called back. I even had to call the sales department just to get a live human on the phone. • No loaner was offered because this is a Ford. Had I brought in a Lincoln, I would have been eligible to have a loaner. Finally, on Wednesday, I got a call that the truck is ready. When I go to pick it up, I simply ask what exactly was repaired, what the issue was, and the response I get is, “I have no idea.” This isn’t just bad service — it’s completely unacceptable. For a dealership that sells and services high-end trucks like the F-150, the lack of professionalism, communication, and basic courtesy is astonishing. If you’re considering purchasing or servicing a vehicle here, don’t. Go to any other Ford dealership where you’ll get updates, support, and common respect. Ciocca Ford of Flemington has lost me as a customer for life.