1301 State Rt 23
Butler, NJ 07405

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Sales: 866-592-9125

Used Cars: 888-820-6550

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Route 23 Automall

Overall Rating:

4.9 (out of 5)

86% recommend this dealer

426 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This dealership and service has the best customer service

Reviewed by DonnaNovember 20, 2025

This dealership and service has the best customer service of any place where I have been a customer. And they do a great job too!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Donna, thanks for the great star-rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Dealership is good, but sometimes they don't pay

Reviewed by Ford ownerNovember 14, 2025

Dealership is good, but sometimes they don't pay attention to detail. I had warranty service completed. When I picked my vehicle yp, the entire interior control area was covered in greasy handprints. I had to go back inside and ask them to come out and look and clean it.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Internet Manager, Jeff Brunstein, at 973-838-0800 (ext. 110).

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I’ve leased with Route 23 Auto Mall twice now, and both

Reviewed by Liz ViolaSeptember 26, 2025

I’ve leased with Route 23 Auto Mall twice now, and both experiences have been absolutely excellent. The staff is professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to explain all of my options clearly, helped me find the perfect fit for my needs, and made sure I felt confident every step of the way. What really stands out is their consistency—leasing a car can sometimes feel overwhelming, but both times here it was seamless and even enjoyable. They’re not pushy, they’re attentive, and they go the extra mile to make sure you leave happy. I highly recommend Route 23 Auto Mall to anyone looking for a reliable and trustworthy place to lease or purchase a vehicle. After two great experiences, I can confidently say I’ll continue to come back in the future!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Liz, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Route 23 Automall

Only at 23 AUTOMALL will you be able to find a vast selection of the hottest selling and hard to find Fords and Certified Preowned vehicles in the area! On Rt 23 close to 2871780 & 46. Our Mission is to be here for YOU for all of your automotive needs. With our award winning Sales and Service Department Body Shop Rental Dept. and 23 minute or less oil changes in the Quick Lane you can get it all at the Mall! Our goal is your 100% satisfaction. Still not convinced? Call 866-838-0800

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