Nucar Ford Lebanon

Terrible parts experience, tried telling me that parts.ford.com is a third party site that only 'looks' official, and when that conversation went nowhere, stated that Nucar policy is to not price match. Charged me well more than MSRP for an OEM hitch, I will never be back here. Do not waste your time buying parts from these guys, just skip the dealer and buy direct from OEM.

Today I called Lebanon Ford about new Ford Edge availability since I was coming from 90 miles away. As promised the vehicle was there and ready for me to test drive. I arrived at 2:30pm and test drove the car while they inspected my potential trade in. The new car was exactly what I wanted and their trade in offer was in line with book plus they offered me incredibly good financing. By 5:30pm all the paperwork and transfers had been done and I was on the road home. I hate to waste time so by God if felt good to deal with professionals.

When I was purchasing a vehicle 4 years ago, I started at Lebanon Ford. They had recently taken over the dealership and were local. The atmosphere reminded me of a high school locker room. I bought somewhere else. When it came time to buy out my lease, I went back to Lebanon Ford for another try. I walked out when the paperwork included a $500 "lease turn in fee" plus a $300 "doc fee". I reviewed my lease contract and called Ford. I do not have a $500 buy out fee. The doc fee is at the whim of the dealership. I went back, explained I did not have a fee and requested to complete the transaction. The F&I guy actually snubbed me. Overtly. After waiting over 90 minutes, I left. After a couple of days, I called the Dealership and left a message for John (F&I) that I could come at a time of his choosing. No response. When I was scolded by Ford for going over my lease, I explained my 3 attempts to complete the transaction at Lebanon Ford. She offered to call the Dealership. After a day or 2 of still no response, I went in again. The Salesman was gracious and helpful, John not so much. He did finally process the transaction. Tersely. The only cause for the treatment that I can think of is for calling out the extra $500 fee; and that has it's own implications.... The upside is that all encounters with the Sales floor was very pleasant this time. I'm not sure I dare to try the service department.