Monadnock Ford

Had a very frustrating experience working with this dealership. I agreed to purchas a car remotely the same day I called in, to have shipped, and the problems began right away. I provided my address and loan amount that I was looking for, and they sent me a cost breakdown. On 2 separate occasions, I let them know that the information on both was incorrect. Still, it showed up that way when they had to mail the paperwork to me via UPS. When I told them the address was wrong, they mailed it out again finally updated, and when I got all the paperwork back to them, they let me know that they forgot a form. All of these caused needless delays in the process that was pretty urgent for me. When I wired the money, I was given the wrong Business name, such that my bank would not accept the transfer online. I had to call my bank and explain the situation to them, where they corrected it, but this was after I was assured the incorrect name was accurate. On multiple occasions, I requested phone calls to talk through the process, and was only replied to via text. The several mess-ups and delays on their end were a head scratcher, and I am still waiting on my car over 3 weeks after agreeing to purchase. On top of it all, there was seemingly no contrition for each misstep along the way. I was pretty taken aback by the customer service experience, and constantly needing to track them down. Here I am, waiting for my car one day after the estimated arrival still with no firm date. The experience may be different in person, and I understand mistakes happen, but I would suggest buyer beware if you are not physically walking in to purchase a car on the lot today. I shared this frustration with them - of wasted time, of having no transportation access, and generally timeline uncertainty over something I was excited for - and finally received a call 20 hours later. I asked whether any concessions could be made for any extras at the very end and suggested floor mats, but was told no. I am still excited for the car, but it put a damper on the experience when you're waiting for weeks, without transportation, and don't feel like you're being given the time of day after they take your money.

Craig is a pleasure to deal with. He is attentive to what I want, not what the dealership wants. I have worked with him before and I was equally satisfied when he sold me a Ford Escape hybrid. 7

Brought my car in for a service and warrantee work because of a front end noise. They charged me because the noise was from a tire which they said was not under warrantee but I have a warrantee pamphlet in the car for the tires which were installed by the factory. I asked why one tire was worn so badly and the others were fine. They couldn't tell me. I bought new tires elsewhere and they said that one tire was worn because of over inflation which Monadnock Ford created as the tires were filled with nitrogen. Not only did they cause the issue but they charged me for the issue which should have been taken care of under warrantee. My buying experience of my car was also horrible. I buy lots of Fords as I travel but this is my first and last time coming here for sales and service.