14 Town West Rd
Plymouth, NH 03264

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Reviews of Nucar Ford of Plymouth

Overall Rating:

3.4 (out of 5)

50% recommend this dealer

18 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don’t go here.

Reviewed by Rebecca TMay 11, 2024

Don’t go here. This place doesn’t deserve even one star. I highly recommended avoiding Nucar completely, unless you love to be frustrated! I called and made an appointment by phone, all of my information was taken, and was confirmed I had an appointment for 5/10 at 9am. This was two weeks ago… I show up today to drop off my car and guess what I don’t have? An appointment. No apology from the person at the front desk, just a shrug and laugh. Didn’t try to do a thing. It’s not funny when your livelihood includes traveling and you don’t have a working car and have to start from square one even when you were proactive in the first place. I am appalled I was treated like this. I really hope I can help avoid this happening to anyone else. My advice is go elsewhere because there is 0% professionalism at this place.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Rebecca, we sincerely apologize for the disappointment you experienced. Your feedback is invaluable, and we're committed to providing a higher level of service. We understand your frustration and apologize for any inconvenience caused. Our service manager has reached out to you to better understand your concerns. Rest assured, we take your feedback seriously and will utilize it to enhance our processes to prevent such occurrences in the future. Thank you for bringing this matter to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Shout out to Nucar Ford of Plymouth for assisting us in

Reviewed by djouellette69May 09, 2024

Shout out to Nucar Ford of Plymouth for assisting us in the purchase of our new truck. They were professional, responsive and supportive. Special thanks to salesman Zack and Glenn Castro, manager for making our experience smooth and pleasant.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your glowing review! We're thrilled to hear that Zack and Glenn provided you with such exceptional service! We strive to make every purchase experience as smooth and pleasant as possible, and it's wonderful to know that we hit the mark with you. Enjoy your new truck, and don't hesitate to reach out if you need anything in the future!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Worked with Tom Staples on getting a gorgeous explorer

Reviewed by wittylaughsApril 01, 2024

Worked with Tom Staples on getting a gorgeous explorer xlt at one of their out of state locations. Tom was easy to work with and delivered the car in pristine condition. I couldnt ask for more. No issues with financing and no pressure from sales!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your positive experience, We're delighted to hear that Tom provided you with excellent service and made the process smooth and pressure-free. Enjoy your new Explorer, and please don't hesitate to reach out if you need anything!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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