Grappone Ford

I bought a used car with Colin and it was a great experience. He was patient, very knowledgeable, and super helpful--he took the time to find the right car for my particular needs. I appreciate all his help and would highly recommend him.

I have leased my trucks through Grappone Ford since 2018 and went to trade in my lease 3 months prior to the expiration date of my lease as is stated in the site. John who is the person that had actually leased me my last ford was good to deal with, he had shown me a price for the lease that I was satisfied with, but once he spoke to the manager on duty things changed drastically. She told me that I would have to pay for my extra mileage even though I was trading this truck in not end of lease! This made the cost of the lease go up by drastically! I was so disappointed that they kept arguing with me on this matter. This was a trade in not an end of lease trade in. I left there pretty upset seeing i had spent most of my day there. A day later i was still so upset that my daughter told me to try another dealer. I went to Autofair in Manchester and had a wonderful experience with Steve the manager and Corry the salesman. They took my truck in trade and ate the mileage because he said he needed the inventory. My new truck is beautiful and just about a perfect match for the one at Grappone. My payment is definitely within what I was budgeting for. I am so disappointed in Grappone for not trying harder to assist me with a new truck seeing I was a repeat customer not once but twice. Very disappointed with their sales manager and how she kept saying this would happen wherever I went.

I drive my car no more than 5000-6000 miles a year and had a complete rear brake job in 2021 or 2022. I felt kind of blindsided and disappointed when Dwayne told me today the computer said my rear rotors were possibly corroded, as I had the car in in July for a recall. I also had it inspected at that time so as to ward off any surprises at sticker time and was told it would pass inspection in November once the front bumper was fixed (it had some jagged edges on it) which I did.