Capital Ford

Overall I am completely dissatisfied with Capitol Ford. After purchasing my car, there were items that needed to be corrected. When making the service appointments, no one knows what is going on. You constantly get transferred to different departments. I had to remind every person that I talked to that it's 2 items that need to be serviced, not just 1. However when arriving to my appointment they still had no knowledge of the second item despite multiple calls and inquiries. The service department is completely lost. When dropping off my car to be serviced, no one from the service department desks even looks up to acknowledge you. Even when they do, they point to another person and say they are handling your appointment, not me. I left my car there for a 1PM service appointment and when I returned at 4PM they did ZERO service. When asking why to the "service manager", Deavalynn, her only explanation was, "your keys hit my desk an hour ago". That is not an adequate reason. When I got her on the phone later she was combative and argumentative. In my opinion, not good managerial qualities. Long story short, my car is still missing parts and they want me to return to the service department to try this all over again. I will likely go to Corwin for all my future service needs after my experience today.

I was speaking with two different Ford dealerships and the professionalism, quick responses, thorough answers to my questions and overall personality of Capital Ford made it a very easy decision to purchase there over another dealership. From my initial emailing with Carlie with questions, reserving a vehicle, etc. to my interaction and final purchase with Joe, it was a completely painless process. He made sure to walk me through the entire car, explain all the tech, show me all the little things, just a really great guy that made me very comfortable during the entire process. He was great with my daughter too! The entire team at Capital Ford were friendly, quick, patient...everything I could have asked for. They were not pushy with upgrades/add ons, made sure my financing deal was right for me, stayed in communication about the cars delivery date, and had it ready to go when I got to the dealership. Trade-in was simple. I could go on and on about the great experience I had but long story short, great company and great people to work with! Highly recommend Joe Wick, and Capital Ford as a whole.

I own a 2017 F-350 dually which I have had many problems with. I just love the way Ford dealers blame the customer when problems arise. Same here. It's my fault the fuel pump went bad.