Capital Ford

I was speaking with two different Ford dealerships and the professionalism, quick responses, thorough answers to my questions and overall personality of Capital Ford made it a very easy decision to purchase there over another dealership. From my initial emailing with Carlie with questions, reserving a vehicle, etc. to my interaction and final purchase with Joe, it was a completely painless process. He made sure to walk me through the entire car, explain all the tech, show me all the little things, just a really great guy that made me very comfortable during the entire process. He was great with my daughter too! The entire team at Capital Ford were friendly, quick, patient...everything I could have asked for. They were not pushy with upgrades/add ons, made sure my financing deal was right for me, stayed in communication about the cars delivery date, and had it ready to go when I got to the dealership. Trade-in was simple. I could go on and on about the great experience I had but long story short, great company and great people to work with! Highly recommend Joe Wick, and Capital Ford as a whole.

I own a 2017 F-350 dually which I have had many problems with. I just love the way Ford dealers blame the customer when problems arise. Same here. It's my fault the fuel pump went bad.

We purchased a maintenance agreement with Ford Motor Company to maintain our vehicle for up to 75000 miles/6 years. Our vehicle always maintained by Capital Ford and everything seemed ok, however, three months ago the battery died and we needed to replace it. Not a problem, however, they never checked or advised us that the battery cable/harness was getting corroded and when we went to replace the battery the connections were so corroded a new harness needed to be installed, a bill of almost $1000. Do I trust Capital Ford? No their service department has failed us and our vehicle. Ford Motor Company, has been an epic fail also.