Baxter Ford Papillion

After calling multiple local Ford dealers and getting frustrated with a lack of urgency and bad pricing, working with Tyler Engelbart at Baxter Ford Papillion was a breath of fresh air. He gave me a solid, straightforward deal right from the start and made the entire process incredibly easy. I was in and out in about an hour. Highly recommend Tyler and the Baxter Ford Papillion team!

Very disappointed with this dealership and will not be returning to either Baxter Fords in the Omaha area. This company is in the business of rat-finking people. This is the second rat-fink experience and the reason for the review. The first experience is a review of its own. I went to Ford Papillion this morning to look at a jeep. I test drove the jeep, loved the jeep and ran the numbers with Tomas, the salesman. It was looking promising but they just needed to research my trade-in a bit more to get the payment in a better range. I have a Camaro SS that is parked /stored for the winter and that I wanted to trade-in. The Jeep was a certified Baxter vehicle that had a check engine light on when I test drove it. After I was done test driving, they were taking it to the service department to look at it. I ended up leaving the dealership at this point because of the service department having the vehicle and waiting to hear back for updated trade in values. Anyways, they never reached out. Never followed up about service inspecting the engine light. I was reluctant to bring in my Camaro before hearing back from Tomas on the check engine light. If I'm going to pull my Camaro from storage, it better be worth while . I had to call several times about the jeep and ask about any updates. Tomas, the salesman, was never clear on the phone about what was going on or where they were on the process and that he'd reach back out when he knew more information (never did). After a couple hours waiting, I finally call again, and Tomas informed me that another person had taken the jeep for test drive and was in the process of finalizing the sale. Granted, I never had a written agreement with the company to buy the vehicle but it's poor salesman and horrible business. It was just a what the f**k moment of trying to work with Tomas and Baxter to make the sale happen and before I got any clear answers, the vehicle was gone. Felt like I was just pushed to the side when I was there early this morning, ready to work a deal. It definitely left a very sore taste.

My husband and I had a great experience working with Ryan. He was very professional and got all the answers we needed.