18505 California St
Elkhorn, NE 68022

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Sales: 855-955-2191

Used Cars: 866-901-5893

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Baxter Ford West Dodge

Overall Rating:

3.8 (out of 5)

80% recommend this dealer

327 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Loved that everything was completed through my salesman

Reviewed by Ms.Jacque Bair from Omaha Nebraska May 04, 2024

Loved that everything was completed through my salesman only,a pressure/stress free environment. (100%) My salesman,Mr.Eric Maynor,was top-notch, very professional, very likable, he answered all my questions, he definitely represents Baxter Ford West on all levels during my time there. Ms.Jacque Bair

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Baxter Ford West Dodge!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

I took my 2022 F-150 in bc of a rubbing noise coming from

Reviewed by AndrewDecember 20, 2023

I took my 2022 F-150 in bc of a rubbing noise coming from the front end when I turned right. I took it in last week, but they had to order the part. It came in sooner than expected so I took it back in today. A day without a vehicle to get around during the day is a bit stressful. Today was the 2nd. But I didn’t think it’d be an issue. I had to get to 192nd and Burke by 5pm. So when Spencer called at 3:10, I thought things would be fine. Nope. I told him since I needed to go to 192nd and Burke, it’d be best to have somebody come get me. 1 hour later, still waiting. Now I’m starting to think I’m not going to get to 192nd on time. So I called Baxter. Talked to Tish or Trish. Told her the situation and told her to just have somebody bring the truck to me. 5 minutes later, Nick calls me back saying the guy was 5 minutes away and he got caught in traffic. So I said fine. Smh. 15 minutes later still nobody. At 4:35 I called back. Talked to a female in the service department and told her I can’t wait and now I have to have a neighbor rush me to 192nd and Burke. Told her to have somebody drop the truck off in the driveway. When I got home, I checked the cameras. The guy that was supposedly 5 minutes away, got to my house 30 minutes later. Did you lie to me, Nick? Because miraculously, when I told Baxter at 4:35 to drop the truck off, it only took them 30 minutes for a trip that’s normally a 20 minute drive. Your guy was supposedly 5 minutes away and took 30 minutes.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Andrew, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Tyler L 402-502-7161

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I wish I could give less than 1 star.

Reviewed by reviewsforbadserviceOctober 11, 2023

I wish I could give less than 1 star... TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they performed the checks that the customer asked for. The technicians doing the repairs couldn't even accurately check a 12V signal, I would not trust them to perform any real repairs to your vehicle and I highly encourage you to look elsewhere for your servicing needs. (Baxter ford Papillion at least seemed more honest and upfront). My Ford Maverick had a recall for a trailer light issue (23c04). Baxter ford Papillion sent a mobile unit to make repairs on June28th. They stated my truck was not affected and everything worked (recall states all trucks with my package from the dates listed on recall were affected.. but I just found that out after doing my research). I buy a trailer last friday for a cross country trip. The trailer lights did not work. I scheduled an oil change before the long drive and asked baxter ford omaha to look into the lights. I told them about the troubleshooting I did, that there was no power to the trailer running lights, and that the recall repair was most likely the cause. They said they would look into it while my truck was in the shop. Appt was at 10am. They called me back the same day around 2pm saying my truck was ready, I asked if they fixed the trailer light issue, they said they never looked into the lights issue. Then they had to keep my truck over night since they couldn't get to it that day. The next day they call me saying my truck is ready and all works perfectly, they found zero issues. I said that is not possible since I verified that the 12V power was not present at the 7pin connector for the running lights. They said they tested multiple times and all was good. I asked if they verified that the recall was indeed completed and asked if they could check physically for the missing wire that should've been installed. They said they did and it was all correct and it was an issue with my trailer (a brand new trailer that was tested at the trailer store). The advisor Rusty assured me that it was not my truck and that the "trailer light testing device" was very accurate and that my lights worked just fine" after I made it clear that it was the truck and that is was almost 100% due to the recall not being performed. At this point I was questioning my abilities to perform simple voltage checks. So I say okay, maybe it is an issue with my trailer and they bring the truck back to me while I am at work. When I got home and tested it, no power for the running lights. I then took apart my fuse wiring harness that had the missing wire and took pictures of the wiring harness proving the power supply wire was missing (recall 23c04 is supposed to replace). This morning I called them over 12 times. I asked the service front desk person to let me speak to a manager or advisor. She stated repeatedly that they were in meetings. They never called me back. I have been driving with a un repaired recall for months because the technician does not know how to use their own tools. Today I was fortunate enough to get ahold of baxter ford papillion (even though they messed it up in the first place) and they were very polite, upfront, owned up to the mistake after I told them what had happened and that it was an urgent repair for my traveling. They were able to complete the repairs. The only thing I will say about that location, is that I made the technician on arrival test my truck lights in front of me, and he also, incorrectly used his own trailer light tester. Luckily I brought my own meter to show them zero Volts and the photos of the missing wire and that it needed the recall to be completed. I don't understand how both shops incorrectly checked a very simple 12V signal for a total of 3 times (the mobile unit in June, and then yesterday and this morning). I do not recommend them for any service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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