3943 Brooks St
Missoula, MT 59804

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Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 9:00am – 5:00pm

Reviews of Lithia Ford of Missoula

Overall Rating:

2.9 (out of 5)

91% recommend this dealer

363 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We just bought a 2024 Bronco Sport Badlands.

Reviewed by darnsanMarch 17, 2024

We just bought a 2024 Bronco Sport Badlands. Our salesman, Jakob B. was patient, respectful, and a joy to work with. There was never any pressure during the process. This young, former fishing guide at Glacier National Park, was sincere, honest, and. truly enjoys meeting new people- a perfect match for a job like this. Trish in the finance department was great also. We talked as much about dogs as we did about the necessary legal stuff (we paid cash). At age 77, I have purchased many vehicles and had good and bad experiences. Buying this great vehicle was a uniquely good experience because of the quality people like Jakob and Trish that my wife and I dealt with. Love the car, so far and hope that the service department is as good as the sales people.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

A friend of the family bought a used expedition with low

Reviewed by Sarah from Missoula, MtMarch 09, 2024

A friend of the family bought a used expedition with low mileage at Lithia Ford in Missoula. They figured it was a safe and reliable vehicle for their family of 6. A few months later the transmission was acting out so they took it in. Lithia “claimed” they fixed the problem. A few months later, the transmission is leaking, valve cover leaking and a noise coming from engine. Spoke to Steve the “Sales Manager” he obviously wasn’t the least bit interested in the poor condition the vehicle of which they sold to his family was in. When asked about perhaps trading it in for a new vehicle as he was still willing to give them his business they offered him less than $40k when the low blue book value at the lowest was more than that. He then asked for a rental while the repairs get done and was told no it’s not their issue, but his leaving his family without a vehicle. Mind you this friend takes exceptionally good care of his vehicles almost to the point of being excessive, so this was a total blow. I advised him to go to the news, newspaper and expose this dealership for who they really are. I considered buying a vehicle from them, but now I rather drive miles to another dealership before ever doing any business with this dealership and I advise everyone else to do the same! Steve for a sales manager you have no ethics when it comes to customer service, perhaps the owner needs to hear about this as well.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Read the reviews.

Reviewed by Knuckle_head_for_buying_there from Missoula, MTJanuary 20, 2024

Read the reviews. I was a long time customer of theirs, not anymore. My mistake was not reading the reviews first since I haven’t purchased a vehicle there in a while. Especially read the negative reviews. Learn from my experience and others.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lithia Ford of Missoula

Looking to secure a car loan or lease in the greater Missoula area that fits your individual needs? With the help of the auto specialists at Lithia Ford of Missoula we can assist you in getting great auto financing in the Ronan Kalispell Stevensville area. So whether you decide on a new model like the F-150 Escape Focus Explorer and Fusion or a used car we will work with you to customize a car loan or lease program that will have you driving away from our dealership feeling confident and happy! We want to provide you with all of your car needs under one roof.

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