Laurel Ford

Not a bad place to buy a car, I guess, but the service department is a black hole of stupendously bad customer service. "Schedule service online", it says on their website and every 15 seconds on their hold music (I've spent a lot of time on hold. A LOT of time) but they don't even look at the online schedule, and only use a paper book for appointments. When you DO get an appointment, they may or may not actually work on your vehicle at that time. I've now been without a car for five days while I get told "Oh, it'll just take an hour or two" and then "We had to order a part" and "the part didn't arrive yet" and then "the part's here, we'll have it done by lunch" and then "Oh, the part's here, and he'll work on it first thing tomorrow" over the next several days. At this point, I've reached the decision to sell the car as soon as I get it back (if I ever do) and never, ever go near a Ford again, just to avoid this customer service.

Thumbs Up and High Five to this dealership! Thank you for the excellent service, professionalism and knowledgable sales person Vance Dostal! We couldn't have asked for a better car buying experience, THANK YOU!

Best car buying experience I ever had. Amazing customer service.. Answered all my questions..Made sure I knew the service didn't end with the purchase but just started.. Thank you Danny Looney