1015 South Callahan Road
Wentzville, MO 63385
Sales: 866-892-8811
Used Cars: 866-979-9375
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Wentzville, MO that carry Ford
Overall Rating:
2.4 (out of 5)
91% recommend this dealer
750 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
9 o’clock appointment for oil change and brake inspection
9 o’clock appointment for oil change and brake inspection now 2 o’clock and truck has not made it in shop yet
Maximum rating = 5
Here is my review to the manager Jason since he did not
Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!!
Dealer Response
Hello Mrs. Jackson thank you for taking the time to talk with me this morning and bringing your concerns to my attention. Even though the concern started with a failed part from Ford, we fell short on our end with keeping you informed during the already frustrating situation you were dealing with. I hope that after our conversation you know my sincerity and that I want to make sure we make things right for you. I know we are meeting on Saturday morning, but if there is anything you need prior to that please don't hesitate to reach out to me. Jason Gross Service manager, Clement Ford
Maximum rating = 5
Absolutely Regret This Purchase – Repeated Transmission
Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again. Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.
Dealer Response
Hi felinalynette, I’m truly sorry to hear about your repeated transmission failures and the misdiagnosis and unnecessary repair charge. You trusted us when you bought your Explorer new, and the way your service needs—and a promised refund—have been handled is completely unacceptable. We take full accountability for these mistakes and want to make this right. Please reach out to us via the “Contact Us” form on our website or by calling our main line so we can make this right. Sincerely, Your Friends at Clement Ford
Maximum rating = 5
Need help figuring out how best to sort through your automotive situation? Clement Ford team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you gain a better understanding of the great new Ford cars found at our convenient Wentzville location or giving you access to the most comprehensive selection of parts and maintenance we have no doubts that the outstanding group of Ford experts at Clement Ford have the ability to help you figure out the right course of action for you. Come to the Home of the 30 day price match guaranteed at Clement Ford. Purchases also come with our 30 day price match guaranteed and 5 day love it or swap it!
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