Ford
New Car Dealership in Sullivan, MO
Overall Rating
3.4/5
Read dealer reviews
We are committed to delivering unparalleled customer satisfaction to owners of Ford Trucks in Illinois and Missouri for over 32 years. Give our friendly sales staff a chance to earn your business. We have dozens of out of state customers each week! We are located 40 minutes southwest of St. Louis International Airport. Free pickup from airport available!
Laura Ford of Sullivan's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.
Laura Ford of Sullivan Reviews
Overall Rating
3.4/5
3 out of 5 people recommended this dealer
Overall Facilities:
4.2/5
New SUV purchase
Reviewed by fjmaly
in Oakville, Missouri
February 09, 2020
Inquired about an SUV over the internet. Mark Brauninger responded to my inquiry. Since I was coming from St. Louis I did not want to waste our time. Mark was very professional over the phone and gained my confidence immediately. This was not the only dealership I talked to but I will return to Laura Ford in the future. Laura Ford and Mark Brauninger are the BEST! They are not that far from St. Louis and it is worth the time to check them out.
Bad Service
Reviewed by Shannon Douglas
in Sullivan, mo
February 05, 2020
Bad experience with service department, did not stand behind there warranty. I had a sunroof that wouldn't open from the time I bought it. Said it was $2300 to fix part was not covered. Spent $3000 on a bumper to bumper warranty.
After getting on You Tube it was a common issue that needed recalibrating. Did it myself in 5 minutes. Sunroof opens great. Would not recommend the service department.
Very Poor Service
Reviewed by splicer
in sullivan, Mo.
September 18, 2019
Bought a set of Michelin Premier LTX tires from Laura (the best Michelin offers) and at 19,000 one tire was found defective. went back to laura to have it adjusted and had the worst experience of my life with a tire and service managers. My wife was the first to deal with them and one of the service managers said that air leaking around the tread was "normal." when my wife wouldn't buy his explanation, he then stated that it was probably thorns in the tire. She started getting hot then. ( The old Kentucky two step). Ultimately she came home very angry that they didn't even do the very least that they could. I took videos of the tire leak with all the info on the tire and car back to Laura and dealt with the other service manager with no resolution to the problem. He told me that I had to have rotation records, pictures of tire to submit to Michelin, etc.,etc. I went home not believing what he told me, so I contacted Michelin Tires directly. They set me up a case number and told me they do not require rotation records or pictures of anything. They needed mileage on car and tread depth on tire and inspection by dealership...….. that's it. I was done in 10 minutes on chat with Michelin. They could have done the very same thing but didn't. I reached out to the service managers supervisor and told him that when I bought the tires, the service manager at the time assured me that if I ever had a problem, they would take care of me. His response was "That's why we fired him" To say the least I was shocked at that answer! After I did all the work they SHOULD have done, We got the tire adjusted in very short order...... but took them ALL day to change the tire. Now I'd call that very poor, unacceptable service.
