Jay Hatfield Ford

Took my car in for brakes knowing they need to be replaced. I got told otherwise despite seeing the breaks myself while taking the wheel off and looking at them at an earlier date. I came to pick up my car and now my steering shaft is messed up despite it being just fine that morning when dropping it off. Now I have to possibly miss college classes because of dropping off my car and now having more problems after picking it up.

great customer service thank you jimmy dale for the great car and his boss and the rest of the employees we will be lifetime customers

I saw the vehicle that I wanted and had to go out of town so the purchase would have to wait a week. I contacted the Jay Hatfield Internet sales and was called back during business hours by Tanner.. I mentioned I was out of town but would be back later that week and address the vehicle then. When I returned unfortunately the vehicle had been sold. I noted I was looking for that specific model 2020 F-150 Lariat with FX4 package and the same color scheme as the last one that they had just sold. That was Thursday morning. I received a follow up call later that day letting me know they had found one..Sweet! I met up at the dealership that evening..and was greeted by many of the great folks at Jay Hatfield Ford..Even had one of the owners talking to both me and my Wife. Needless to say they found one for me..It had to be transported to their shop and they noted they would try to have it by Saturday if possible otherwise it would be in early next week..All sounded good so I purchased the vehicle. During this whole process Josh Dorris kept in contact and noted when the vehicle would actually arrive at the lot. Everything went just as planned and that Saturday evening were driving off the lot in our new vehicle. A big thank you to all the staff at Jay Hatfield Ford. It was a pleasure to talk with many of the staff and the painless purchase experience. A 5 Star dealership in a small town, who would have figured..