Ford
New Car Dealership in Saint Louis, MO
Overall Rating
4.6/5
Read dealer reviews
Sunset Ford is a family-owned business that has been proudly serving the St. Louis area for over 100 years. Today, the 4th and 5th generation Heutel Family continues to carry on the tradition of providing the very best in customer service. In fact, we have consistently been awarded Ford Motor Company's highest honor, the President's Award, for excellence in customer service.
We carry an extensive selection of new Ford models and a wide inventory of quality pre-owned and Lifetime Certified Pre-Owned Ford models. Our committed service extends through our expert Finance Center and our factory-trained technicians in Parts and Service.
Need service for your new Ford?
Sunset Ford St. Louis's Ford-trained mechanics can help.
Sunset Ford St. Louis Reviews
Overall Rating
4.6/5
27 out of 28 people recommended this dealer
Purchase
Reviewed by Nancy Rongey
in Farmington, Mo
July 27, 2019
Worked with Randy Bollinger at Sunset Ford. He answered all my questions and was not pushy. Gave us time to look at all our options. Overall experience was terrific. Will definitely return when needed.
Poor customer service
Reviewed by Christina
in St Louis, MO
May 23, 2019
I called to let them know I have an issue with my 2018 Ford Escape. The touch screen has failed to power on 3 times in the past week. I’ve had this vehicle LESS than a YEAR and am UNDER 36,000 miles. Yet I was told it may not be covered under the 3 year/36000 warranty. I left this review on their Facebook page to let customers know that the warranty we put so much faith in does not cover all we think it does. This OWNER, Justin Heutel, as chose to identify himself in all caps, chose to argue with me on social media for hours rather than reach out with a courtesy call. Finally, again on social media, he informed me he had cancelled the service appointment on the car they sold me. I live an hour away and chose to drive to Sunset Ford because I mistakenly believed they cared about their customers. I bought my second Escape there. Then my third. Thank you Justin for showing me you do not have the care and concern that the generations before you did. You are right, there are many other Ford dealerships to choose from. Remember you said that to your customer. And I’ll share those words in as many forums as I can.
Sable car
Reviewed by Tire
in St.Louis
June 06, 2013
Well the location is great and service has been wonderful each time i've come including when I bought car.
