Schicker Ford of St. Louis

We will be back. Painless - even enjoyable - purchase of a gorgeous F-150. Thank you, Danny, for knowing everything we need to know about this truck; and even delivering to us. Thank you, Finance Manager Marc, for your simple, concise explanations of the various warranties. You made it so easy for us to make decisions. Thank you also for preparing paperwork so we could finalize remotely via DocuSign. Schicker Ford lived up to its reputation.

I scheduled my new Escape for a warranty issue weeks in advance, the safety sensors were all giving error messages and the collision warnings did not work. I scheduled service at 7 a.m. and showed up on the dot. The service rep Dave Chandler told me I needed to drop it for for at least two days. I told him this was unacceptable. He said that is just the way it is and that they were running 48 hours behind. No offer to reschedule at a convenient time, no offer of a dealer loan. Just a smug, "I am telling you the way it is." A statement he repeated several times. The main service department is a huge contrast to the Quick Lane service offered in another building of the dealership, their service has always been efficient and prompt, the dealership has a disconnect somewhere. I cannot recommend Schicker Ford.

I booked an appointment with the service department of Schicker for a warranty issue on my new Ford weeks in advance. I arrived for my 7 a.m. appointment and was told by service rep Dave Chandler that they were running 48 hours behind and that I would have to leave my car for two days, minimum. I told him that was unacceptable. He said, "I'm just telling you how it is." A statement he repeated several times. This is a huge contrast to their Quick Lane service which has always been excellent, I was told to take his offer or go. I went. I do not recommend this dealership.