Pundmann Ford

I had an outstanding experience purchasing my truck thanks to Steve and Loren. I was living in Washington and preparing for a move to Tennessee, while the truck I wanted was all the way in Missouri. Despite the complicated logistics, Steve and Loren went above and beyond to make everything smooth and stress-free. They held the truck for me while I finalized my travel plans, which was a huge relief. Steve even picked me up from the airport himself — truly exceptional customer service. Loren handled all of my financing and made the process easy, clear, and efficient. Because of their professionalism, kindness, and willingness to go the extra mile, I was able to get exactly the truck I wanted without any hassle. I couldn’t be more grateful for their help. Highly recommend working with this team!

First time writing a review since buying our Escape. Sales experience was good but my visit at your Quick Lube location for the first oil change was not. Oil change was $149, that's crazy for a 3 cylinder motor!! To top it off I look at the bill and you charge $25 for an engine cleaner on a new car. Called the service writer and he says that's what ford recommends, I was charged this without informing me first to give me that option. What a joke, I had my 2015 chevy malibu for 10 yrs and never did engine cleaner on my oil changes and never had any problems. Haven't had a Ford for over 40 yrs, always had a GM vehicle but if that's what it takes to keep it going then I may have made a mistake! Cost of a simple oil change is almost double what I paid for Malibu with full synthetic oil. Also one more thing, always received a free car wash at GM dealer when getting oil change, don't seem to get anything from Ford but higher prices.

Our 2020 Ford Escape has been a fabulous experience. Absolutely zero problems or breakdowns. Regular maintenance is all we?ve needed to do. Will definitely look at the Escape first for our next purchase.