400 N 20th St
Ozark, MO 65721

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Sales: 417-551-5773

Used Cars: 417-551-5773

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30am
Sat 8:00am – 3:00pm

Reviews of James River Ford

Overall Rating:

4.3 (out of 5)

79% recommend this dealer

62 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Had been searching the internet for a blue Ford Edge with

Reviewed by papadockelleherJanuary 16, 2026

Had been searching the internet for a blue Ford Edge with 6 cylinder engine for about 3 months. Finally found one at James River Ford in Ozark, MO. Went in to test drive it and was told that it was a new arrival, and was still being checked out by their shop. This was on a Saturday. I was unable to drive the car, but did get to see it and take some pics. The sales man took my info and told me that he would call me it was ready for sale. He introduced me to his manager, and he told me that he would give me the first crack at buying the car. They sold the car to another buyer the following Monday, without even contacting me. Worst sales experience I have ever had. I would rate them lower than zero stars if possible.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Byron was an absolutely pleasure to work with!

Reviewed by Tyler GSeptember 08, 2025

Byron was an absolutely pleasure to work with! Car buying can be scary, time consuming, and straight up exhausting but purchasing from Byron and James River Ford was none of those things. They made the process quick, easy, and painless! I barely did anything and they matched me to everything I needed and wanted. I’ll be coming back to them for future purchases and referring everyone I know! Thanks again!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I just purchased an F250 from Justin Demette.

Reviewed by S*****CAugust 05, 2025

I just purchased an F250 from Justin Demette. Very knowledgeable. Very helpful and an easy no pressure buying experience. Highly recommended !

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About James River Ford

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

Ready to buy? Get a price quote before visiting the dealership.

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