400 N 20th St
Ozark, MO 65721

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Sales: 417-551-5773

Used Cars: 417-551-5773

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30am
Sat 8:00am – 3:00pm

Reviews of James River Ford

Overall Rating:

4 (out of 5)

75% recommend this dealer

32 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible service, ridiculous additional charges took me

Reviewed by DanMay 18, 2024

Horrible service, ridiculous additional charges took me three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter over $500.00 the recall cost me $100.00 which I disagree on. IT WAS A RECALL!!! But was charged under my warranty. What the xxxx

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

WORST SERVICE DEPARTMENT I HAVE EVER SEEN THEY CHARGED

Reviewed by T from SPFD MOMay 01, 2024

WORST SERVICE DEPARTMENT I HAVE EVER SEEN THEY CHARGED OUR HEALTH CARE FACILITY 1400 DOLLARS FOR FRONT SWAY BAR BUSHINGS TOOK THEM LESS THAN 3 HOURS! SO I WOULD NOT RECCOMEND THEM!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Logan was an incredible person to help me decide on a

Reviewed by RosannaJanuary 23, 2024

Logan was an incredible person to help me decide on a vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wasn’t just interested in selling me something he had everything coordinated when I did decide to buy the process seemed seamless even though I know there was so much work behind the scenes, he was so kind and gentle and so informed about the vehicles he had available. Tom was also incredible when I was getting ready to leave with my new vehicle he spent time after the dealership had closed to show me different options on my dashboard, it was invaluable. This was a wonderful experience , kudos to you all

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About James River Ford

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

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