Clement Ford

This review is for Jason Gross service manager. I needed an engine replacement in my Ford edge due to coolant intrusion and after talking to Jason within a few days, he had ordered to parts. I brought the car in and a week later I picked it up and it’s been running great ever since then. Thank you again, Jason for all your help you made all the difference in the world, getting this done right and in a timely manner, thank you ! Jerry D.

In reply to Randy D., sales manager at Clement Ford. You sir have been misinformed. We filed the cancellation of warranty on April 29, 2024 - 5 days following the new vehicle purchase. Guess what? I have the email with Mr. Anders to prove it!! I even it sent to your so called administrative buffoons. So, don't spin your dishonesty. We received our refund only to be shorted $100.23 as it was 'prorated' from April 24th until the date in which Ford Protect refunded the money, August 9th. I was going to retract my review once Mr. Randy reached out and followed through with a check. I have great female intuition, and should have walked away when a little voice told me too! In the end, case is closed and we need to move on.

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel.