8501 N Boardwalk Ave
Kansas City, MO 64154
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Kansas City, MO that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Go somewhere else.
Horrible customer service. Waited about 45 mins for a salesperson, Noone ever came to help out. Tried requesting vehicle information online, as in person obviously isn't there thing. Not one phone call, looked online a few days after stopping by and trying to contact online. Vehicle sold...
Dealer Response
My name is George O'Sullivan, please call me at the dealership. I would like to know when you were here and when you requested information. We strive very hard to answer everyone's questions as quick as we can, and obviously your experience disappoints us. However, would very much like to hear more. gosullivan@thoroughbredford.com
Maximum rating = 5
F150 Platium
Went well. Only problem was it took eight months for Ford to get it to the dealership.
Dealer Response
Hello Chester, we appreciate you taking the time to leave us this feedback. Our goal is to learn from your feedback and continue to improve for all of our valued clients. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Maximum rating = 5
Pushing services not required by Ford
I have had great service there for years. However, they tried to push expensive services on me that are not required in my Ford manual thousands of miles before necessary. Big turnover of staff I noticed. Not sure what is going on at the management level. Service manager is pushing BG products and not Ford Motorcraft. Maybe will buy a Toyota next time.
Dealer Response
Hi, we are disappointed to learn of this situation you have described. Please give us a call at (816) 505-1818 and we will do our best to make this better. We hope to hear from you soon.
Maximum rating = 5
Thoroughbred Ford opened for business in 1984 in downtown Kansas City. The name Thoroughbred in the dictionary is defined as an organization that is marked with grace and elegance; something that possesses sterling qualities. This was the image we wanted, thus we selected Thoroughbred as our dealership name. Our business grew over the years until the opportunity presented itself to relocate and build a new dealership in the northern suburbs of Kansas City only 5 minutes from the International Airport. Our staff is committed to achieving top customer satisfaction in every facet of our business. We take pride that based on independent customer surveys done by Ford Motor Company, we rank among the top 10% of all dealerships nationally.
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