9505 East State Route 350
Kansas City, MO 64133

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Sales: 816-929-6041

Used Cars: 816-895-7862

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Greenway Ford

Overall Rating:

3.8 (out of 5)

97% recommend this dealer

1483 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I appreciate Dakota for all his help he is a great

Reviewed by rickeyfrazier80April 17, 2024

I appreciate Dakota for all his help he is a great salesman he made sure that I was in a reasonable great car that I love God bless this company they do great work and very welcoming and helpful in all areas that they find a plan that fits you thank you Greenway Ford will purchase a car later on in the future

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

After purchasing no fewer than 9 vehicles from this

Reviewed by cstoutFebruary 15, 2024

After purchasing no fewer than 9 vehicles from this dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle for warranty work (cam phasers/ tie rods) this dealership has had the truck for a month now. AFTER 3 weeks of having it they provide a rental car. They have missed completion dates 8 different times WITH OUT calling to let us know they were not going to have the vehicle completed until I called and asked if it was finished. I then went to the dealership and asked to speak to the supervisor ( was NOT connected with the supervisor) so I asked to speak to the GM Pete. He did not seem concerned, said he would follow up and never did. VERY disappointing experience. FOR the record the issue is NOT the amount of time to complete the job its the LACK OF COMMUNICATION during this process. The service manager/ lane supervisor has not called when he said he would a single time. (he told me he'd call back in 10 min I was able to drive 30+ min and was able to walk in before he even realized he hadnt called) After speaking to the GM he also said he would call and follow up and never did. When calling the service dept the woman never has info and promises to have someone call and they never do. COMMUNICATION is important as well as a little customer service sprinkled in would be nice. Vehicles are not cheap and its a big decision choosing who to purchase from. BUYER BEWARE when purchasing from this dealership and or having service done.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

wow just wow, blessed I was from the minute I walked in

Reviewed by Lgilmore64December 16, 2023

wow just wow, blessed I was from the minute I walked in the door to the minute I walked out the door with key in hand to my 2019 jeep wrangler. thank you is not enough. Dakota needs a raise. 100☆.. he made the hole sale so easy. Forever car for me, but will pass your name often to others.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Greenway Ford

Greenway Ford is dedicated to meeting the needs and exceeding the expectations of our fellow drivers in Raytown, MO each and every day. That's why we provide new vehicles, pre-owned vehicles, commercial vehicles, a full-service menu, and specials and coupons. Find what you're looking for today at the dealer where the locals go.

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