Ford
New Car Dealership in Jefferson City, MO
Overall Rating
4.8/5
Read dealer reviews
Since opening our doors, Joe Machens Capital City Ford Lincoln has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. We are proud to serve the Central Missouri area including the Columbia, MO and Sedalia, Mo areas. Joe Machens Capital City Ford Lincoln has a professionally manage Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Joe Machens Capital City Ford Lincoln offers competitive pricing for your automotive maintenance needs.
Need service for your new Ford?
Joe Machens Capital City Ford's Ford-trained mechanics can help.
Joe Machens Capital City Ford Reviews
Overall Rating
4.8/5
78 out of 82 people recommended this dealer
Great Experience!!
Reviewed by hubbard738
in Jefferson City Missouri
October 30, 2019
Bo, Matt, Travis, and the whole staff did a great job with the purchase of my new truck! Bo worked hard to find the perfect truck for me. Thanks!!
Great Experience in Service department
Reviewed by Josh
in Jefferson City Missouri
October 30, 2019
Angie gave great service when I was in for my service appointment. It was very busy that day, and there was a little bit of a wait. They had a shuttle that takes you anywhere you want to go while you wait. It was a great experience. Thanks Angie!!
Poor communication & effort
Reviewed by Tom Wilhoit
in Blue Springs, MO
August 07, 2017
On the way back to the Kansas City area, my company car broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesday. I was told they would get the car into the shop asap to determine the issue and they would call me to let me know what was going on. I rented a car & stayed in the area overnight expecting communication as promised.
Wednesday, the following day, after several calls and told they hadn’t looked at it yet , just before 5 pm Doug M. contacted and informed me the shift cable broke and they didn't have the part and it would be Friday before the part would arrive and the car would be ready, I returned to the Kansas City area.
At 9:00 am Friday I called and was told by Doug M. that the part had arrived but they still hadn't made contact with LeasePlan for approval to touch the car, 36 hours had passed and they made no attempt to call me. I gave Doug M. an alternative phone # to try. An hour later Doug M. called me back to inform me that they had approval from LeasePlan not only for the repairs but to change the oil and rotate the tires as well. He then informed me that he had misread the paperwork and the part had not arrived, he didn't know when it would arrive; we would just have to wait on Ford. I explained that that was unacceptable and an effort was required to locate the part, Doug M. explained he was doing the best he could and I would just have to wait on Ford.
After requesting the part # I explained I lived in the KC area and I would call around to locate the part. One phone call to Blue Springs Ford & I was informed that the part was available at Midway & Thoroughbred Ford here in the KC area. I called Midway and made arrangements with Mike in parts to pick-up the part and drive it to Jeff City. When I called Doug and explained, he said by the time I get there with the part (around 1:30 pm) they wouldn't have enough time to finish the repair because it was a 4 1/2 hour job and they close at 5. I didn't understand if they could have had the disassembly completed while I was in transit, received the part at 1:30 pm they would have had 3.5 hours to reassemble and complete the job.
Because of the lack of sense of urgency and poor customer service and follow up previously displayed, I changed plans and had the part overnight delivered (Dan at Midway Ford was exceptional, he text me the tracking info after making the shipping arrangements).
Doug M. called me at 6:41 am on Monday to inform me the car was ready. I drove from KC to Jeff and picked up the vehicle, the shift cable worked properly, I popped the hood to verify the oil was changed and was disappointed to find that oil was spilled on the engine cover and the washer fluid was not filled up. Doug M. offer to have the fluid filled up, but I had enough and left for home. I was disappointed there was no attempt to apologize for the lack of communication or poor service. I sincerely hope I never have to do business with this dealership again.
