Fulton Ford

Took a pickup in for a recall repair on June 28th. Asked service people to look into a performance issue and give me a quote for repairs. Heard back pretty quickly with diagnosis and quote. I told them to proceed and asked them how long they would need vehicle. Service attendant said part a available and would have next work day and would get repair completed. Vehicle wasn't need immediately so left it there longer than what they indicated. After four days they said it wasn't ready, to give them a couple more days. After a couple more day I contacted them and vehicle was still not done. When I asked what the hold up was service personal said parts never got ordered, and it would take a couple more days before part would arrive. On July 5 I sent someone to go and asked if vehicle was ready for me to pick up. They replied NO, that part was in but not put on vehicle. There was only one vehicle in shop and no activity on or near it. I waited until Wed the 10 and called and asked if vehicle was completed and ready for pick up. Once again they replied NO, need a couple more days. Monday morning July 15 drove to dealership to inquire about vehicle. They told me that technician was on vacation for two weeks and i would have to wait until they returned. I demanded that they find a technician to complete the repairs on my vehicle and have it ready to pick up by wed the 17th or provide me the parts and i would complete it myself

The only reason I'm leaving a review for this place is because my wife took her vehicle in to have them check a front crash sensor and to work on a sunroof that they already know is an issue by the t. SB. I have never been so insulted and talked down to i feel like this place is a total scam. Moved around from one advisor to another. The service manager basically non-existent. They put grestains from the sunroof replacement and frame all inside the visor the headliner. And the front Driver seat and then to top it off. They say they don't have a detail place to try to clean it. How disrespectful? Service people beware of this place. They really don't want to help you. Hopefully, I'll get a survey from them. And from Ford, otherwise I'll be calling Ford. Myself . I could give this place a zero if i could.

Incredibly kind and genuine people. I had a big problem that they very graciously helped me work through. Jack Jackson is amazing.