2 Caprice Dr
Chesterfield, MO 63005

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Sales: 636-500-0767

Used Cars: 636-736-6099

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Lou Fusz Ford

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

2269 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I contacted this dealership with the full intention of

Reviewed by Danny from Midwest City, OKOctober 28, 2025

I contacted this dealership with the full intention of purchasing a Ford Raptor and presented a reasonable offer. Everything was in order, and they could have honored my price, but Jake Gaspard, the salesperson, declined to complete the sale for two explicit reasons: 1. I live out of state, and 2. I wasn't going to finance through the dealership. Jake's message was blunt: "You aren't local...we won't ever see you again." That line made it clear the decision was based on where I live and whether I'd bring them finance commission, not on the vehicle, paperwork, or any legitimate policy. This felt like a discriminatory, short-sighted business practice. Instead of closing a sale and building a good customer experience (and a possible referral), they chose to turn away a ready buyer because they couldn't squeeze more profit out of the transaction. If transparency, fair dealing, and professionalism matter to you, I'd look elsewhere.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Sales staff was nice and worked with me to get where I

Reviewed by luke.heitholdSeptember 24, 2025

Sales staff was nice and worked with me to get where I wanted to be financially. Overall satisfied with the price I paid and I think they were happy with the money they made.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're glad to hear that the sales staff was able to take care of you!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great salesman and finance manager.

Reviewed by rgooch6760June 05, 2025

Great salesman and finance manager. Very happy with sales experience. Same day purchase and delivery.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We're glad you had a great experience with us!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lou Fusz Ford

The Fusz family's commitment to customer satisfaction has been demonstrated by the numerous awards bestowed on every dealership. This commitment carries over to community service as well. The Fusz philosophy is to give back to the community the support we have received. The Lou Fusz Network has established itself as having the highest standards of excellence in automotive sales and service. That excellence coupled with the ongoing philosophy of personal attention honesty and a true "family spirit" will solidify the Lou Fusz name as a leader in the business community for many years to come.

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