Blue Springs Ford

I scheduled an appointment at 7:45 am on Thursday, 1/8/26, for an oil change. I arrived 15 minutes early. The service area is referred to as Quick Lube. At 10:10am it was completed. An oil change that takes 2 1/2 hours is far from Quick Lube. I requested To speak to the service manager, Sam. The service agent came out to talk to me instead. I had already shared my disappointment with the sevice agent. I guess the service manager was too busy to talk or just decided to ignore by request. I will not be back.

service department has issues. had my car focus in for an issue with the transmissions and after a costly diagnostic bill they said it needed replaced OK. they assign you to a service agent, but the service agent knows very little on the technical side and is almost impossible to get ahold of. Now you call the service manager multiple times, and he never tries to get back with you. now they finally give you a quote after many weeks and its crazy high, so you have the vehicle towed to a different shop. they then tell you they quoted the wrong price and drop 1/3 of the quoted price off after another week. I have tried to use them multiple times, and they keep getting worse so bad on me thinking they would get better. I would definitely look for a different dealer to do work for you.

Amazing car buying experience. Ask for Stuart. I can't recommend him highly enough. Knowledgeable, friendly, helpful. Stuart is the salesman you want for your next car.