Blue Springs Ford

If I could give this dealer negative stars, I would. This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left my wife and our handicapped daughter in our car with the transmission going out. They further lied about me and refused to return my calls. Their actions are vicious, cowardly, immoral, cruel and cowardly in the extreme. As a 100 percent disabled veteran, I call on all my fellow Marines...all my fellow veterans...to boycott Blue Springs Ford. As a Ford owner for some forty years...I have NEVER been treated like this by anyone at Ford and I call on EVERYONE to boycott Blue Springs Ford. Our 2019 Ford Explorer is starting to have transmission issues, so we brought it in for service. We paid cash for this car when we bought it new and I paid an additional $2,500 for the Platinum Warranty because our daughter was born with the most severe form of Spina Bifida...a fully exposed spinal cord...so we need a reliable vehicle big enough for her wheelchair with a good warranty for frequent emergency trips to the hospital. The warranty was set to expire in July, 2025, so we brought it in to check out the transmission and go over the whole car before the warranty expired. We spoke with "Will" who said he didn't have any rental cars available for us. I told him we would need to reschedule then because we have a handicapped child and really cannot be without a car because we make frequent emergency trips to the hospital. He agreed and rescheduled us for today, May 9th, 2025. My wife showed up with the car and someone named "Jonah" called me and angrily told me that they charged $200 per hour for warranty work and that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I asked him, "Well, have you contacted the warranty folks and asked them how much they will cover?" He kept yelling at me that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I kept responding that I had no idea what it would cost. I am not a service writer, or a service manager so how would I know how much it's going to cost? And how would I know how much the warranty is going to cover? Eventually, he just hung up on me. I tried calling back and no one would answer. In the meantime, back at the dealership, the Service Manager "Sam Bell" walked out and told my wife that they didn't want our business. My wife asked him why and he lied to her by saying that I had been argumentative with Jonah and that if we weren't going to pay the $200 per hour rate up front for the work, then they weren't interested in our business. My wife informed him that no one from Ford had informed us that we would have to pay $200 per hour up front for warranty work when we bought the warranty. That defeats the whole purpose of spending $2,500 on a platinum warranty. These people should all be fired. What they did to us was criminal. I recommend everyone read this review (and the many others like it) and take your business elsewhere. I will conclude by providing the list of my Fords that I will now NEVER be taking into Blue Springs Ford if I need service. 64 Ford Galaxy 500, 67 Ford Fairlane 500, 72 F250, 73 F250 4x4, 96 F250 4x4 7.3 Powerstroke, 2010 Ford Crown Victoria Police Interceptor and 2019 Ford Explorer.

If I could give this dealer negative stars, I would. This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left my wife and our handicapped daughter in our car with the transmission going out. They further lied about me and refused to return my calls. Their actions are vicious, cowardly, immoral, cruel and cowardly in the extreme. As a 100 percent disabled veteran, I call on all my fellow Marines...all my fellow veterans...to boycott Blue Springs Ford. As a Ford owner for some forty years...I have NEVER been treated like this by anyone at Ford and I call on EVERYONE to boycott Blue Springs Ford. Our 2019 Ford Explorer is starting to have transmission issues, so we brought it in for service. We paid cash for this car when we bought it new and I paid an additional $2,500 for the Platinum Warranty because our daughter was born with the most severe form of Spina Bifida...a fully exposed spinal cord...so we need a reliable vehicle big enough for her wheelchair with a good warranty for frequent emergency trips to the hospital. The warranty was set to expire in July, 2025, so we brought it in to check out the transmission and go over the whole car before the warranty expired. We spoke with "Will" who said he didn't have any rental cars available for us. I told him we would need to reschedule then because we have a handicapped child and really cannot be without a car because we make frequent emergency trips to the hospital. He agreed and rescheduled us for today, May 9th, 2025. My wife showed up with the car and someone named "Jonah" called me and angrily told me that they charged $200 per hour for warranty work and that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I asked him, "Well, have you contacted the warranty folks and asked them how much they will cover?" He kept yelling at me that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I kept responding that I had no idea what it would cost. I am not a service writer, or a service manager so how would I know how much it's going to cost? And how would I know how much the warranty is going to cover? Eventually, he just hung up on me. I tried calling back and no one would answer. In the meantime, back at the dealership, the Service Manager "Sam Bell" walked out and told my wife that they didn't want our business. My wife asked him why and he lied to her by saying that I had been argumentative with Jonah and that if we weren't going to pay the $200 per hour rate up front for the work, then they weren't interested in our business. My wife informed him that no one from Ford had informed us that we would have to pay $200 per hour up front for warranty work when we bought the warranty. That defeats the whole purpose of spending $2,500 on a platinum warranty. These people should all be fired. What they did to us was criminal. I recommend everyone read this review (and the many others like it) and take your business elsewhere. I will conclude by providing the list of my Fords that I will now NEVER be taking into Blue Springs Ford if I need service. 64 Ford Galaxy 500, 67 Ford Fairlane 500, 72 F250, 73 F250 4x4, 96 F250 4x4 7.3 Powerstroke, 2010 Ford Crown Victoria Police Interceptor and 2019 Ford Explorer.

If I could give it 0 stars, I would! Taken issues/vehicle (2019 Ecospor)t to them 3 times-1 to get a complete new engine and every time it goes back no less than an hour later, not fixed, not to mention there are NEVER loaner cars available.