Homer Skelton Ford

Don’t buy from this dealership unless you want to spend your own money and time getting things repaired. I thought it was a great experience, my salesperson was awesome, everyone seemed great. I was coming 4 hours away to pick up the truck, asked specifically if everything was good and had gone through service dept and all inspections etc. mind you it’s a 2024 truck with low miles anyway but I also specifically asked if the alignment was good. Actually 2-3 times I asked about alignment as I do not want to have to pay for that right after buying a new truck and 35” tires are very expensive. Well I drive down there, get there almost at closing time and everything and everyone seems great. We do the deal and I get a mile down the road to get my son some food and realize something is wrong with the driver side blinker (but supposedly went through their service dept.). Blinking fast. I then get on interstate and it’s pulling to the left as the alignment is out. This is a 2024 tundra btw. So I go get an alignment a couple days later (over $200 and hours of my time) and I then take it Toyota for the blinker issue as it should be still under warranty. I was told they would reimburse me for the $228 alignment but still haven’t been reimbursed and now am not being replied to by the sales manager. I sent the alignments spec sheet and receipt like like Schack told me to do but nothing. At Toyota, I Had to leave it all day, leaving my wife without a vehicle and paying for uber three times so she could get back and forth to dealership etc) Well I’m told it’s an aftermarket light assembly and won’t be under warranty and though the carfax was clean the truck had been wrecked. Had to spend another $129 for Toyota to even diagnose and the light assembly is $409 As if the above isn’t bad enough, they said my brakes need replacing and the rear rotors have to be replaced. $1349 quoted. What happened to the service dept going through this vehicle and everything being checked and good like I asked? I also left my wife without a vehicle all day now twice because of having to leave my truck at Toyota for repairs, taking her vehicle to work and spending more money on Ubers for her. We are not talking about a couple thousand dollar vehicle. This is a $54k dollar 2024 truck with under 30k miles. I learned a huge lesson and that I will only buy from actual Toyota certified dealers from this point on and will not take anyone’s word for anything ever again. I really thought this was the best buying experience I had ever had, but I was sadly wrong. Lastly, I left a bracelet in my traded in truck that my late grandmother gave me the week before she died and I was also told they would mail it to me with the alignment reimbursement check, but that has yet to be seen as well and no replies from the sales manager. Pretty sad

Cameron Rowland was awesome!! Very friendly and knowledgeable about all the autos we looked at. Cameron made buying our Murano easy. Would recommend him to anyone!! THANKS CAM!

Nikki was very flexible in meeting us at a time when we could come from out of town!