9274 U.S. 49
Gulfport, MS 39503

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Sales: 228-863-5525

Used Cars: 228-863-5525

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of J. Allen Ford

Overall Rating:

1.4 (out of 5)

11% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bought a Brand New 2024 F250 Superduty before it even had

Reviewed by Lfletcher88May 21, 2024

Bought a Brand New 2024 F250 Superduty before it even had 300 miles the dash started malfunctioning music skipping was told they cant test it unless it was doing it and of course it stopped at dealer but i recorded it on video as it was happening NOTHING DONE about it ! Now Go to get in it and wont unlock so i manually unlucknit get in put key in turn it dash board starts blinking and turn it over and nothing ! Took key out closed door hazard lights start blinking! Keep in mind NEW TRUCK so i jumped it off let it run 15 turned it off for 5 minutes would not crank so I charge it again and drive it to JAY ALLEN after ive done called over and over and am told it will take 45 minutes blah blah Okay ! I need a loaner car which when i bought this truck was told if something happens i would most definitely be given a loaner to get back to work ! LIES was not given a loaner now my wife is missing work ! TERRIBLE ! Come back Butch !!! - LARRY FLETCHER

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Neither J. Allen nor Ford like to be associated with negative experiences and will work to earn back your business. We recognize the value of your feedback and aim to respect this most; we are eager to try again when the time comes for another service or purchase.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Terrible service.

Reviewed by CatherinecostonMarch 11, 2024

Terrible service. I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It takes weeks for parts to be delivered & they charged me for parts that should have been covered by the warranty I purchased. The issue was the brake master cylinder which should only take 1 day to complete! But it’s been over 4 weeks & I’m still waiting. Also they would not provide a rental car.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Neither J. Allen nor Ford like to be associated with negative experiences and will work to earn back your business. We recognize the value of your feedback and aim to respect this most; we are eager to try again when the time comes for another service or purchase.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor returning calls .

Reviewed by sirfoxxyMarch 04, 2024

Poor returning calls . With A problem ignoring is the solution. No return calls after several times. Poor delivery condition over car not prepped.Charged prep fee

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate you taking time to leave additional feedback. Your situation is still under review from the former rating and will be addressed appropriately.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About J. Allen Ford

The team at J. Allen Ford would like to welcome you to our dealership in Gulfport, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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