J. Allen Ford

Bought a brand new F350 platinum the motor locked up. I had to have it towed to them and pay for it myself. I also have made the first payment on the truck and it’s in the shop still going on four weeks without my truck. Do not buy a vehicle from Jallen worst company ever.

DON’T TAKE THEIR WORD FOR IT: I purchased a 2018 f150 (180,000 miles) from J Allen Ford and before I got out of Gulfport the check engine light came on. The catalytic converters were bad (CODE P0420 and CODE P0430) and needed to be replaced. I was going to take the truck back but was told they would fix it. I took it in to get it fixed and they put aftermarket catalytic converters on the truck. When I went to pick up the truck the check engine light came back on while it was in their parking lot (CODE P0420 and CODE P0430). Now they will not return phone calls and said I should have known it would not be fixed. Also I did purchase the so called bumper to bumper warranty. It will not cover anything exhaust related.

I bought a preowned honda oddyssey from them, thinking that J Allen is a big company, will support me all the way. They charged me for extended warranty without discussing details anything with me, added to my bank finance! Then after buying , their service seems to me worse than a third world country dealers, i am really frustrated with their service. If any problem arise noone give attention even I can't even find anyone to talk over phone for solution, no response at all. Within a month i have to leave my car twice with them for repairs, first time it took more than a week , 2 nd time , how long it will take i still don't know. after first time they even not giving me a loanee car, i am just stuck.while purchasing, after all formalities completed i asked whether you will charge me for warranties, they replied yes usd4000 charged! I was surprised, then wanted my warranty papers, they gave me a pendrive, and told warranties are there. Within a month i found my breakbooster is gone and they send me to honda delearship, after going there i found no warranty copy is in the pendriive! Then i had to come back to J Allen again to collect my warranty, after several requests, they gave me a printed copy of the warranty! But no loane car. Now I really don't know what the xxxx mistake i made! Maybe its a sin to buy something from them! Their service or support is really worse than any third world country as i was living in a such a country. I don't know why i am writing these because i realise now that they won't even read these messages