1494 Highway 98 East
Columbia, MS 39429

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Sales: 855-570-3615

Used Cars: 855-544-0205

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Walt Massey Ford

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

139 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Exceptional service the dealership went above and beyond

Reviewed by Be_nightingaleDecember 04, 2025

Exceptional service the dealership went above and beyond exceeding expectations I will most definitely return

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Great to hear the team went above and beyond and exceeded your expectations. We appreciate you sharing your experience and look forward to welcoming you back next time.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They are always very helpful, knowledgeable and pleasant

Reviewed by kgreenlee40November 28, 2025

They are always very helpful, knowledgeable and pleasant people to work with. And finish work in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Glad to hear the team continues to be helpful, knowledgeable, and easy to work with. Getting everything done in a timely manner is a priority, and we appreciate you taking the time to share your experience.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I brought my truck in on October 6, 2025 for repair work.

Reviewed by PastordoncochranNovember 21, 2025

I brought my truck in on October 6, 2025 for repair work. After numerous calls, and, numerous non-return calls, I decided to pick my truck up to carry it for

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Sorry to hear about the frustration you’ve dealt with getting updates on your truck. That’s not the experience we want anyone to have. Our GM, Travis Cupples, will be reaching out, but she’s also welcome to call the store and ask for him directly so we can sort this out and get things moving in the right direction. We appreciate the chance to make it right.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Walt Massey Ford

At Walt Massey Ford, we’re proud to be your trusted destination for everything Ford. Whether you’re searching for the rugged capability of the F-150, the adventure-ready Bronco, or the efficiency of the Escape, our extensive inventory has the perfect vehicle for you. Our team is committed to delivering an exceptional car-buying experience with personalized service, transparent pricing, and a focus on your satisfaction. Plus, our expert technicians in the service center ensure your Ford stays road-ready for years to come. Visit Walt Massey Ford today and discover why so many drivers choose us for all their automotive needs!

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