Rochester Ford

Would not buy a vehicle, bring a vehicle here for any service or trust this business in any capacity. Predatory practices and untrustworthy. Lacking transparency and common sense. We wanted an oil change and got a bill for almost 500 with shop charges that were not communicated until after things were done. First they tried to blame the customers and miscommunication, then tried to share a recording oof a phone conversation - which did not have any mention of the additional charges - then tried to justify it through an email that doesn't require any acceptance.

I regret to inform you that I had an unsatisfactory experience with a Rochester Ford. Shortly after purchasing a vehicle from them, the bumper detached while driving due to the glue they had put on to make it seem good, failing. Despite reporting the issue promptly, the dealership declined responsibility, claiming the damage occurred after the vehicle left their premises. Furthermore, the dealership employs questionable practices to enhance the appearance of their vehicles. They offer "certified" vehicles with lower mileage warranties, but upon receiving my certified car, I discovered several malfunctions, including inoperative heated and ventilated seats, a non-functional air conditioning system, and a faulty automatic window that fails to roll up when the door is closed. These issues manifested within a mere 300 miles of driving, just as the mechanical warranty expired. Given these circumstances, I strongly advise potential customers to seek alternative dealerships for their automotive needs. Personally, I will not be returning to this establishment.

Bought a car and did the whole process online and by text. The absolute best experience I have ever had!! Jeff Madison was fantastic to work with . Do not pass up the opportunity to get great service.