Rochester Ford

Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford Escape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious.

They had a truck I was looking at. Salesmen and manager were both great to deal with. We couldn’t come to an agreement on the one I called on but they looked all over to find what I wanted. In the end I found one a little closer to Home that checked enough boxes. Didn’t end up buying from them but would not hesitate to in the future. Top notch guys.

Would not buy a vehicle, bring a vehicle here for any service or trust this business in any capacity. Predatory practices and untrustworthy. Lacking transparency and common sense. We wanted an oil change and got a bill for almost 500 with shop charges that were not communicated until after things were done. First they tried to blame the customers and miscommunication, then tried to share a recording oof a phone conversation - which did not have any mention of the additional charges - then tried to justify it through an email that doesn't require any acceptance.