Morrie's Minnetonka Ford

I had excellent service at Morrie's Minnetonka Ford. Can't say enough about the first class service I received from Luke Elling this week. He was ready & waiting for me when I came in for my service appointment.. We had a phone conversation previously about the issues I was having with my Bronco Sport, so no time was wasted getting me into my loaner car & on my way. Later I got a text from Luke with an attached video explaining the work that was done on my car.. When I picked up my car, Luke was there to answer any questions that I had. I really appreciate the personal care that came along with my service appointment. I'll be back !

Same old dealership games...I thought I was in a 1972 throwback. They high-ended the book price on their pre-owned vehicle and low-ended mine. They kidnapped my vehicle into their shop for a half-hour assessment and tried playing it down another $2k for a mysterious OBD readout that didn't trip a dash light -AND- even if there was a problem, they ignored that my vehicle is still under all factory warranties. THEN came the stereotypical used car dealer added charges and fees. All the while, I never even saw the vehicle i was interested in trading up to buy. The only thing that wasn't circa 1972 was the clothes. Every associate I saw walking around was dressed like a slob. Not a button down shirt in the place, much less a suit or tie or even a pair of dress slacks. So yeah, if you want to get played with the same racket they worked 50 years ago, swing on by Morrie's. What am embarrassment. This kind of place is the reason people don't trust used car salesmen.

It was an incredibly long wait. Financing process was delayed since only one was working. We were paying cash not financing and had a trade-in.