Forest Lake Ford

Although we did end up buying a vehicle from Forest Lake Ford, the current dealership model of buying cars is tiring. Our salesperson, Austin, was fine. He was a nice person that is just working in the system. Despite saying they are not a "fixed price" dealership, and that we can "work something out", when it came to the actual negotiation, $500 on the trade-in value was all there was to negotiate. When the trade-in value was challenged, they greatly inflated the cost of a set of tires and two TPMS sensors, in the hopes we were too dumb to know better. Not sure why there are salespeople if the manager has to okay everything anyway. The manager (Brad, I believe) came off as arrogant and condescending, as if we don't have a clue how the world works. The vehicle we test-drove and eventually purchased was very dirty. Although Austin said it just got there, it had been there for about three weeks. Austin said it would be cleaned before leaving, but it was only given a very quick wipe-down. This resulted in me spending over two hours cleaning it once home. The finance person, Michael, was easy to work with. As a whole, this place is fine. Normal sales tactics that are tiring and outdated.

Brought my f-350 tremor diesel in for a oil change and a tire rotation on Saturday September 25 when they finished I left and the first thing the low tire pressure light came on so they did not check the pressures,the front and back have different pressures. When I got home I could smell oil burning and there was a puddle of oil underneath my truck opened the hood they did not put on the oil filler cap found it laying on the engine looked underneath there was oil all over,my wife said I should call and complain. I know this the worst 200 dollar oil change i ever had don’t know if because it was Saturday but I won’t be back

I called to inquire about a white Ford Expedition. I asked the salesperson what's the estimated trade-in value on my car. He told me I had to bring it in. I called a few other dealerships. They gave me an idea of what it would be traded in. This person did not seem friendly, telling me I had to bring it in just to get an idea. I didn't find the salesperson very friendly or useful. For that reason, I'm still looking for a Ford Expedition Max, but I'm going to check different dealerships in the area. The person that answered the phone named was Joe.