3382 W M 55
West Branch, MI 48661

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Sales: 989-345-1590

Used Cars: 989-345-1590

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Dean Arbour Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Car Company of the furture to day

Reviewed by Kenneth Yeager from Glaidwin , MichiganAugust 08, 2023

I Lease all my FORDS just love theme , Great sales rep Mark Schulz always helps me through all my concerns .everyone at Dean Arbor Ford, West Branch very helpful

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Kenneth, thank you for taking the time out of your day to tell us about your experience. At Dean Arbour Ford of West Branch, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Do people right...joke of a dealership

Reviewed by Henry brewer from Oscoda miJuly 27, 2023

I bought a Ford escape with a extended warranty and it wasn't even a few months later engine trouble. Was told it needs new blocks covered under the plan I choose... They provided me with a loaner car same type vehicle.. had broken windshield and transmission problems .. I still have the loaner car almost 9 months later.. I've called the dealership several times a week..no joke for the last nine months.. I still don't have my car or a idea of when it's going to be finished ...I am super upset... Disappointed to the fullest .I purchased this car with my new born daughter this car was ment to protect her and keep her comfortable while we traveled... My daughter is about to be two and has yet to experience her new car cause it's a lemon they sold me ....... Take you peice of xxxx back and give me my money ..... Dealership is a joke.... Don't buy your car or spend your money here ...

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Henry, thank you for sharing this recent experience with us. Please give us a call at (989) 345-1590 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Ford Edge

Reviewed by Marie Elsey from Lupton,MIAugust 13, 2022

Fantastic dealership!!! Always very friendly and extremely helpful staff. I have dealt with Dream Arbour Ford in West Branch, MI for years and could not imagine going anywhere else.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Marie, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Dean Arbour Ford

Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.

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