Ed Koehn Ford of Wayland

Terrible customer service and their sales staff are nothing but liars. After driving 40-45 min to come buy a vehicle they decided that they would rather have one of their own employees but said vehicle instead of an approved customer. This happened after we test drove the car and got approved for financing. Worst customer service I've ever seen

Unfortunately, I won't be a repeat customer hear anymore. I have been going here for years but no one cares.

DO NOT BRING YOUR CAR IN TO WAYLAND FORD DEALERSHIP! Straight up liars trying to get your money for services you don’t need. Brought my car in for a xx $300 diagnostics and was told there was metal in my transmission fluid and I’d need a new torque converter. Quoted me $4800 to fix it. I decided for a second opinion. The next day my car was acting worse. Had someone else look at my transmission fluid to find that not only was there NO metal of any kind in it, Ford also did not put the plug back in correctly and it was leaking out. Which is why my car was suddenly worse. After fixing that (ended up just needing a fluid change for only $200) we went back to Ford with the issue of their false findings and almost killing my transmission completely, (even brought them a sample of the fluid we took) they had no apology and said they never said there was metal in the fluid. Even though it is literally typed up saying there is on the paper they gave me when I picked it up. Seriously. Crooks. Lesson learned the hard way.