12425 30 Mile Road
Washington, MI 48095

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Sales: 586-623-5918

Used Cars: 586-623-5918

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Suburban Ford of Romeo

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

382 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

They place employee pricing on vehicles to get you to

Reviewed by Michael Walker from Orange Beach Alabama May 03, 2024

They place employee pricing on vehicles to get you to contact them and then 12-18 thousand on the price. Total crap. That waste a lot of people’s time

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Michael, thank you for taking the time to leave us a review. We aim for transparency in our pricing so we'd like to apologize for any misunderstanding here. Your feedback is valuable as it helps us improve. If you're open to discussing this further, please get in touch with me directly. Thank you, Antonio Vultaggio - General Sales Manager - antoniovultaggio@lithia.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unfortunately the whole process through this company was

Reviewed by hollywoodApril 17, 2024

Unfortunately the whole process through this company was very unprofessional and disappointing. Parts missing when picked up, spare missing. Was told all would be taken care of nothing was. Financing was unorganized and no communication. sales agent Andrianna wouldnt return calls. Also was inappropriate toward my husband once we stated the issues. Would never use or recommend this dealership. Ample time was given and still no return calls or parts sent.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share your experience with us. This is not the level of service we aim for and it's disappointing that you've been left feeling this way. We'd like to look into these issues further, especially regarding missing parts and communication gaps from our team. If you could please reach out directly at a time convenient for you, we would appreciate the opportunity to address your concerns properly. Thank you, Jeffrey Freeman - Service Manager - jeffreyfreeman@lithia.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Best experience ever at a dealership!

Reviewed by mjasmom2007March 05, 2024

Best experience ever at a dealership! Dan helped me out and got me into the perfect car! He made the buying process very quick and enjoyable!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're so glad to know you had a great experience with Dan at Suburban Ford of Romeo! Enjoy your new car and thanks for the positive feedback.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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